Eric Munene Email & Phone Number

I’ve always believed that the foundation of every meaningful connection—whether in life or business—starts with understanding and caring for yourself. This philosophy has guided me throughout my career, from my early roles in hospitality and international recruitment to my current work in CX.As the Head of Strategy, Communications, and Trainings at Nyumbani Care, I’m leading a 12-week customer experience transformation initiative that empowers businesses to elevate their customer interactions. My approach goes beyond typical CX strategies—it’s about helping individuals reconnect with themselves. I believe the first customer in any experience is me. When I understand how to treat myself with empathy, respect and love, I can extend the same to others.I’m passionate about teaching teams to engage with customers in ways that build genuine, lasting connections. At the end of the day, great customer experiences are the backbone of any thriving business. And that’s where I come in—helping organizations create service-oriented cultures rooted in empathy and mindfulness.My career journey has been anything but conventional. After years of working in hospitality and international recruitment in Australia, I returned to Kenya to pursue a personal dream—launching an agribusiness that not only grows food but also cultivates opportunities for the local community. As the Founder & Manager of Alfajiri Fresh Group, I transformed a neglected farm into a thriving agricultural enterprise, increasing productivity by 40% and creating over 50 jobs in the process. Sustainability has always been a key value of mine, which is why I implemented farming practices that reduced our carbon footprint by 30%.Whether I’m in the boardroom or out on the farm, my guiding principle is simple: empower people, create lasting relationships, and leave a positive impact. My work at Alfajiri taught me the importance of community and sustainability, while my time at Nyumbani Care has solidified my belief that exceptional customer experience starts from within.I thrive in environments where innovation, empathy, and collaboration come together to solve complex challenges. If you're looking for someone who can help your business foster deeper customer relationships, build strong teams, and create a culture of success, let’s connect.