Eric Murdock

Eric Murdock Email and Phone Number

Customer Service Executive @ Wells Fargo
Kannapolis, NC, US
Eric Murdock's Location
Kannapolis, North Carolina, United States, United States
Eric Murdock's Contact Details

Eric Murdock personal email

n/a
About Eric Murdock

Experienced leader with more than twenty-eight years of proven expertise in bank operations, treasury services, contact center management, mortgage sales, leadership/teammate development and managing the customer experience. Demonstrated skills in needs planning, team building, resource allocation and staff development. Proven ability to identify operational deficiencies, improve identification and handling of top problems and design system improvements. Career experience in financial management including revenue generation and budget administration. Track record of success leading large groups of teammates through significant change events with no customer interruption. A senior leader providing motivation, training and leadership development through trusting relationships while modeling expected behavior. Excellent communication skills with customers and internal partners at all organizational levels.

Eric Murdock's Current Company Details
Wells Fargo

Wells Fargo

View
Customer Service Executive
Kannapolis, NC, US
Website:
wellsfargo.com
Employees:
205138
Eric Murdock Work Experience Details
  • Wells Fargo
    Customer Service Executive
    Wells Fargo
    Kannapolis, Nc, Us
  • Wells Fargo
    Svp - Small Business Customer Experience Director
    Wells Fargo Aug 2023 - Present
    United States
    Responsible for leading the Small Business Customer Experience organization.
  • Wells Fargo
    Svp - Head Of Business Initiatives For Consumer Direct Sales
    Wells Fargo Jul 2020 - Aug 2023
    Charlotte, North Carolina, United States
    Head of Business Initiatives and Strategic planning for Consumer Direct organization within Home Lending. Direct responsibility for designing and implementing strategies to improve the Mortgage experience.
  • Wells Fargo
    Svp - Phone Bank Manager - National Business Banking Center
    Wells Fargo Jun 2009 - Jul 2020
    Head of National Business Banking Center (NBBC) - Senior leader responsible for contact center sales and service to Small Business and Business Banking customers across US.
  • Wachovia Bank
    Svp - Wholesale Banking Director
    Wachovia Bank Nov 2004 - Jun 2009
    Responsible for multi-site/segment leadership of teammates charged with providing superior service to Business customers.
  • Wachovia Bank
    Corporate Customer Service - Site Leader, Vice President
    Wachovia Bank Mar 2000 - Oct 2004
    Responsible for the strategic planning, operating performance and overall leadership of the Corporate Customer Service functions within the Charlotte and Winston-Salem, NC sites.
  • Wachovia
    Wachovia Connection Customer Support Manager
    Wachovia May 1998 - Feb 2000
  • Wachovia Bank
    Wire Transfer Services Supervisor
    Wachovia Bank Jun 1997 - May 1998
  • Wachovia Bank
    Wholesale Lockbox Systems Supervisor
    Wachovia Bank Oct 1995 - Jun 1997
    Accountable for Wholesale Lockbox Data Transmission and Proof Encoding departments.
  • Wachovia Bank
    Wholesale Lockbox Production Supervisor
    Wachovia Bank Jan 1995 - Oct 1995
    Responsible for third shift Wholesale Lockbox straight item production team. During my tenure, this team achieved processing error ratios exceeding all previous records for quality and quantity output. Processing ratio's improved from 1 : 3,500 to 1 : 10,000 per month.
  • Wachovia Bank
    Wachovia Operational Services
    Wachovia Bank Jun 1994 - Dec 1994
    Participated in a six-month training course for future leaders within Operating Services. Program involved numerous training classes centered around the companies Operations with additional focus aimed at introducing and cultivating leadership develoment.
  • Pinepatch Christmas Trees
    Owner
    Pinepatch Christmas Trees Jan 1998 - Present

Eric Murdock Skills

Commercial Banking Business Analysis Credit Customer Service Banking Call Centers Financial Services Leadership

Eric Murdock Education Details

Frequently Asked Questions about Eric Murdock

What company does Eric Murdock work for?

Eric Murdock works for Wells Fargo

What is Eric Murdock's role at the current company?

Eric Murdock's current role is Customer Service Executive.

What is Eric Murdock's email address?

Eric Murdock's email address is er****@****via.com

What schools did Eric Murdock attend?

Eric Murdock attended Appalachian State University.

What skills is Eric Murdock known for?

Eric Murdock has skills like Commercial Banking, Business Analysis, Credit, Customer Service, Banking, Call Centers, Financial Services, Leadership.

Who are Eric Murdock's colleagues?

Eric Murdock's colleagues are Lydia Fuller, Tahaun Squires, Michael Camato, Adebayo Arogundade, Michael R., Chitti Korukonda, Ekta Sharma.

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