Eric Murphy Email & Phone Number

Shreveport, Louisiana, US

Highland Park, Michigan, US

Miramar, Florida, US

• About AriseArise Virtual Solutions is raising the bar for customer care. The Arise™ Platform connects independent call center businesses to Fortune 500 and other large companies to provide on-demand customer service.
• Five9 dialer and Reporting guru for inbound and outbound programs.
• Managed multiple small and medium business initiatives on the platform to prove success in multiple market verticals.
• Partner with internal departments to ensure all areas of the business are functioning as expected.
• Key contact for internal and external customers.

Miramar, Florida, US

Bellingham, WA, US

Bellevue, WA, US

Part of a forecasting support team for our Service Partners specializing in change & innovation, strategic thinking, relationship building & influencing. Primarily focused on our forecasting and staffing for Customer Care, Sub Prime and Partner Branded lines of business for T-Mobile’s Service partners.

Bellevue, WA, US

The front line of T-Mobile’s resource planning department I serve as the face to face contact for our National Resource Planning department. The main purpose of my job is to create and develop a strong partnership with CSR’s and OPS teams so that a balance of their needs and service levels are met.

Bellevue, WA, US

• Work closely with business sales to maintain client revenue and subscriber growth.
• Create custom reports to meet customer needs.
• Provide staffing and workload analysis for staffing and department growth.
• Provide quarterly account spend/usage analysis and make recommendations for client needs.

Columbus, GA, US

The key point of contact for servicing accounts, while marketing and obtaining new payroll accounts. In charge of recruiting and training new Account Manager’s and performance.

The main point of contact between numerous internal departments and strategic growth clients. Coordinated and overseeing all aspects of assigned campaigns / programs. Handled Fortune 500 client accounts such as GE Money bank HSBC and AON Integramark. Was also charged with training of our off-shore location in Panama on new technologies and customer service.

• Directly supervise, assist, and train each Shift Manager to effectively manage an office as a Site Director. Make key personnel decisions with approval of Vice President Operations.
• Train Shift Managers to make good decisions with regard to adhering to company policies, dialing strategies, training techniques, and other day to day operational decisions associated with the operation of the site.
• Daily review of project performance, instituting any needed improvements. Disseminate information received from Vice President Operations to Shift Managers and Team Supervisors regarding client expectations and policy.
• Daily interaction, guidance, and support of Telephone Sales Representatives to strengthen teamwork, keep morale high, promote open communication, and address any outstanding issues.
• Produce performance that exceeds client’s realistic goals and ensures profitability through strict cost control.