Eric Murphy work email
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Eric Murphy personal email
Eric Murphy phone numbers
I am extremely goal oriented and driven. I tend to create dynamic and flexible approaches to obtain goals and resolutions. Problem solving and high pressure situations or deadlines are my forte. Keeping the customer's and the company's best interest in mind are a key component to successful partnerships.
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Project ManagerAps Payroll Mar 2023 - PresentShreveport, Louisiana, Us -
Financial Operations AnalystQualfon Dec 2020 - Mar 2023Highland Park, Michigan, Us -
Customer Success ManagerArise Virtual Solutions Inc. Dec 2019 - Dec 2020Miramar, Florida, UsAbout AriseArise Virtual Solutions is raising the bar for customer care. The Arise™ Platform connects independent call center businesses to Fortune 500 and other large companies to provide on-demand customer service and superior business process outsourcing results for other back office processes through innovative cloud technology and crowdsourcing, delivering exceptional operational and cost efficiencies.The Arise™ Platform has disrupted the traditional business functions of customer service, sales, operations, supply chain, and finance and has redefined work to enable extremely flexible customer management business process outsourcing (CM BPO) and consulting solutions for large, innovative companies. Our platform's technology, processes, and networks were specifically engineered to simplify business functions and be your all-in-one solution for superior performance. Learn how the Arise platform enables superior quality customer interactions, true flexibility, and a lower total cost all while increasing security.Key Responsibilities• Five9 dialer and Reporting guru for inbound and outbound programs.• Managed multiple small and medium business initiatives on the platform to prove success in multiple market verticals .• Partner with internal departments to ensure all areas of the business are functioning as expected.• Key contact for internal and external customers. -
Forecasting AnalystArise Virtual Solutions Inc. Feb 2019 - Dec 2019Miramar, Florida, Us
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Response LineDealer Information Systems Nov 2017 - Feb 2019Bellingham, Wa, Us -
Analyst Resource Planning Service Partner SupportT-Mobile Feb 2016 - Sep 2016Bellevue, Wa, UsPart of a forecasting support team for our Service Partners specializing in change & innovation, strategic thinking, relationship building & influencing. Primarily focused on our forecasting and staffing for Customer Care, Sub Prime and Partner Branded lines of business for T-Mobile’s Service partners. -
Service Level CoordinatorT-Mobile Dec 2013 - Feb 2016Bellevue, Wa, UsThe front line of T-Mobile’s resource planning department I serve as the face to face contact for our National Resource Planning department. The main purpose of my job is to create and develop a strong partnership with CSR’s and OPS teams so that a balance of their needs and service levels are met.
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Dedicated Care AnalystT-Mobile Aug 2012 - Dec 2013Bellevue, Wa, Us• Work closely with business sales to maintain client revenue and subscriber growth.• Create custom reports to meet customer needs.• Provide staffing and workload analysis for staffing and department growth.• Provide quarterly account spend/usage analysis and make recommendations for client needs.
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Independant AgentAflac Sep 2008 - Dec 2009Columbus, Ga, UsThe key point of contact for servicing accounts, while marketing and obtaining new payroll accounts. In charge of recruiting and training new Account Manager’s and performance. -
Account Manager- Client ServicesInfluent Inc. Oct 2006 - May 2008The main point of contact between numerous internal departments and strategic growth clients. Coordinated and overseeing all aspects of assigned campaigns / programs. Handled Fortune 500 client accounts such as GE Money bank HSBC and AON Integramark. Was also charged with training of our off-shore location in Panama on new technologies and customer service program’s.
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Site DirectorCai Teleservices 2002 - 2006• Directly supervise, assist, and train each Shift Manager to effectively manage an office as a Site Director. Make key personnel decisions with approval of Vice President Operations.• Train Shift Managers to make good decisions with regard to adhering to company policies, dialing strategies, training techniques, and other day to day operational decisions associated with the operation of the site.• Daily review of project performance, instituting any needed improvements. Disseminate information received from Vice President Operations to Shift Managers and Team Supervisors regarding client expectations and policy changes or updates.• Daily interaction, guidance, and support of Telephone Sales Representatives to strengthen teamwork, keep morale high, promote open communication, and address any outstanding issues. • Produce performance that exceeds client’s realistic goals and ensures profitability through strict cost control.
Eric Murphy Skills
Eric Murphy Education Details
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La Costa Canyon High School
Frequently Asked Questions about Eric Murphy
What company does Eric Murphy work for?
Eric Murphy works for Aps Payroll
What is Eric Murphy's role at the current company?
Eric Murphy's current role is Project Manager - Implementations.
What is Eric Murphy's email address?
Eric Murphy's email address is em****@****fon.com
What is Eric Murphy's direct phone number?
Eric Murphy's direct phone number is (515) 243*****
What schools did Eric Murphy attend?
Eric Murphy attended La Costa Canyon High School.
What are some of Eric Murphy's interests?
Eric Murphy has interest in Investing, Snowboarding, Cycling, Management Training, New Technologies, Running, Swimming, Track And Field, Fishing.
What skills is Eric Murphy known for?
Eric Murphy has skills like Wireless, Telecommunications, Mobile Devices, Lte, Gsm, Umts, Customer Experience, Business Analysis, Call Centers, Project Management, Integration, Vendor Management.
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