- Design, integrate, and support complex enterprise systems and business applications, managing projects from planning to implementation and ongoing support. Hands-on approach to ensure scalability, system performance, and alignment with business objectives.- Oversee vendor relationships, managing procurement, implementation, and maintenance of IT systems and cloud solutions. Negotiate contracts, ensure SLA compliance, and optimize service delivery by building strong, results-driven… Show more - Design, integrate, and support complex enterprise systems and business applications, managing projects from planning to implementation and ongoing support. Hands-on approach to ensure scalability, system performance, and alignment with business objectives.- Oversee vendor relationships, managing procurement, implementation, and maintenance of IT systems and cloud solutions. Negotiate contracts, ensure SLA compliance, and optimize service delivery by building strong, results-driven partnerships.- Lead integration projects to ensure smooth data flow across platforms. I develop custom architectures that meet complex business needs using advanced integration and middleware solutions.- Implement robust security protocols to safeguard data, mitigate risks, and ensure compliance with industry standards. Manage user access control and infrastructure administration, ensuring 24/7 availability and optimal performance across networks, servers, and business applications.- Manage cross-functional teams to deliver mission-critical projects on time and within budget. Define project scope, allocate resources, and monitor timelines to ensure performance targets are met and exceeded.- Lead process improvements using data analysis, process mapping, and lean methodologies. Identify inefficiencies, reduce costs, and develop automated solutions that scale to meet evolving business needs.- Mentor a high-performing IT team, fostering a culture of accountability, innovation, and excellence. Oversee performance management and career development to ensure team success and organizational growth.- Optimize resource allocation, identify risks, and develop contingency plans to ensure business continuity during system changes and upgrades.- Present technical strategies to senior leadership in an accessible manner, guiding the strategic roadmap for business applications and systems architecture to align with long-term business goals. Show less

Managed and provided technical support, installation, configuration, administration of computer systems and network. Acted as the project manager, system Engineer and lead technical support for development, implementation, and life cycle support.- Met with the Management team to assess and define the system requirements.- Analyzed network data and the infrastructure to determine inefficiencies and problems.- Developed and designed network architecture and computer systems… Show more Managed and provided technical support, installation, configuration, administration of computer systems and network. Acted as the project manager, system Engineer and lead technical support for development, implementation, and life cycle support.- Met with the Management team to assess and define the system requirements.- Analyzed network data and the infrastructure to determine inefficiencies and problems.- Developed and designed network architecture and computer systems infrastructure.- Managed project timelines, budgets, and documentation.- Developed technical solutions to mitigate clients’ requirements.- Composed project proposals, service contracts, statements of work, and technical documentation.- Diagnosed technical issues and developed effective solutions.- Prepared network analytics, data reports, and operational manuals.- Presented best practice analysis reports to clients for efficient technological solutions.Select Accomplishments- Migrated Active Directory (AD) Flexible Single Master Operations (FSMO) roles.- Implemented and administered Microsoft Storage Server, HyperV, Sophos Cloud, Robotic Tape, and Symantec Backup Exec.- Built and provided support for MS SQL, IIS, Domain Controllers, Terminal Server Farm, as well as print, file, DHCP, and DNS servers. Show less

** TR sold Elite IT Services **Senior Technical Consultant Systems Engineer, primarily responsible for North America providing technical consultancy installing, configuring Thomson Reuters Elite (TRE) software. This includes but is not limited to working with clients for the planning, design, installation, and implementation of software and systems.- Troubleshoot client’s infrastructure, systems, and security controls.- Design system recommended solutions for optimal functionality… Show more ** TR sold Elite IT Services **Senior Technical Consultant Systems Engineer, primarily responsible for North America providing technical consultancy installing, configuring Thomson Reuters Elite (TRE) software. This includes but is not limited to working with clients for the planning, design, installation, and implementation of software and systems.- Troubleshoot client’s infrastructure, systems, and security controls.- Design system recommended solutions for optimal functionality directly related to TRE products.- Install, configure, and triage TRE products, Windows Server v2016-2022, IIS v7-10 and SQL v2012-2019 on clients’ infrastructure or TRE Azure Cloud.- Clients’ system migration from on premise to TRE Azure Cloud. Show less

** Contract Ended **Network Operations Security Center, Veteran Affairs, WV, 25405Hands-on role oversight/support for systems, maintenance, and security for six geographic locations that encompass the gateway environments providing security and connectivity for the nationwide Veteran Affairs’ network.- Managed a team encompassing multiple geographical locations providing mentorship, training, performance reviews, project management, process improvements, team reports, workload… Show more ** Contract Ended **Network Operations Security Center, Veteran Affairs, WV, 25405Hands-on role oversight/support for systems, maintenance, and security for six geographic locations that encompass the gateway environments providing security and connectivity for the nationwide Veteran Affairs’ network.- Managed a team encompassing multiple geographical locations providing mentorship, training, performance reviews, project management, process improvements, team reports, workload prioritization, conflict resolution, and quality control.- Determine project requirements and develop teamwork schedules; delegates tasks and achieves daily, weekly, and monthly goals.- Identifies risks and forms contingency plans.- Composes progress reports and delivers presentations to relevant stakeholders.- Gathers technical requirements in parallel to project planning/implementation, government customers, and contractors on small to large scale project development solutions, including storage capacity, backup solutions, replication, filesystem restructure, application migration, reverse engineering, and reconfiguring existing solutions from low profile to mission-critical projects.- Ensures that all environments are within compliance per VA Security Handbook 6500, National Institute of Standards and Technology (NIST) publication 800-53, Federal Information Security Management Act (FISMA), Federal Information Processing Standards 199 (FIPS), Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs), and Continuous Readiness in Information Security Program (CRISP) employing reporting, test/change control management, monitoring progress, and implementing solutions.- Supported MS SQL, IIS, as well as application, VMware v6.5 – 7), Terminal Server Farm, Citrix Farm (v6-7), print, file, DHCP, and DNS servers (Microsoft Server NT – 2019). Show less

Operation Systems Center, United States Coast Guard Kearneysville WV, 25430 – ContractTechnical Lead for six teams comprised of Rescue, Finance, Reporting, and Communication for a U.S. Coast Guard Enterprise project portfolio solution to manage workflow, technical support, business processes, projects, analytics, and reports.- Liaised with team members, management, and clients to ensure projects were completed to standard.- Analyzed existing operations and scheduled training… Show more Operation Systems Center, United States Coast Guard Kearneysville WV, 25430 – ContractTechnical Lead for six teams comprised of Rescue, Finance, Reporting, and Communication for a U.S. Coast Guard Enterprise project portfolio solution to manage workflow, technical support, business processes, projects, analytics, and reports.- Liaised with team members, management, and clients to ensure projects were completed to standard.- Analyzed existing operations and scheduled training sessions/meetings to discuss improvements.- Motivated the staff and created a space to ask questions and voice concerns.- Architected the network configuration and system design for the Search and Rescue system entitled, “Environmental Data System” (EDS); ensured 24/7 system support to centralize multiple active environmental data feeds into a data repository system employing Internet Information Services (IIS), Microsoft Message Queuing (MMQ), Structured Query Language (SQL) and Web Map Service (WMS) technologies that were made available for Search and Rescue operations.- Built/Configured an environment to incorporate a secured technology for 22 Department of Homeland Security (DHS) agencies to establish a centralized repository of e-mail addresses and contacts to deploy back out as a Global Address List on individual domains maintaining Microsoft Identity Integration Server (MIIS).- System Administrator for IIS web-based systems with SQL database repositories that centralized inventory of all the Coast Guard's computer hardware/software and housing/lease inventories encapsulated within Public Key Infrastructure (PKI) and Internet Protocol Security (IPsec). Show less

** Company Closed **Senior Network Administrator for primary/backup Domain Controllers as well as AD, Exchange, VPN, AV, and FTP/IIS servers.- Assessed the organization’s network and computer system needs.- Architected, implemented, configured, secured, and diagnosed wired and wireless networks in their entirety, including servers, workstations, network drops, and hardware.- Implemented a point-to-point Transfer Protocol Virtual Private Network.- Custom-designed, built… Show more ** Company Closed **Senior Network Administrator for primary/backup Domain Controllers as well as AD, Exchange, VPN, AV, and FTP/IIS servers.- Assessed the organization’s network and computer system needs.- Architected, implemented, configured, secured, and diagnosed wired and wireless networks in their entirety, including servers, workstations, network drops, and hardware.- Implemented a point-to-point Transfer Protocol Virtual Private Network.- Custom-designed, built, configured, implemented, and troubleshot problems with computers and servers.- Collected and analyzed data to optimize performance.Select Accomplishments- Migrated data from a Novell server to a Windows server and captured any changes in performance on the Novell server as this ran for weeks to collect all the data; after the desktops joined the domain, configured network printers and peripheral devices, which duly impressed the client with the seamlessness of the procedure resulting in zero downtime and no data loss. Show less

Technical lead while providing guidance, project management, tier level 4 support, and training to the staff.- Collaborated and provided local and international remote campus support on deployments to include maintenance of network technologies.- Installed, configured, and updated software as well as maintained hardware and devices.- Provided INTEL LANDesk 6x administrator support for more than 700 nodes on an SQL 7 database, SQL v6.5, and v7.0.- Diagnosed LAN environment… Show more Technical lead while providing guidance, project management, tier level 4 support, and training to the staff.- Collaborated and provided local and international remote campus support on deployments to include maintenance of network technologies.- Installed, configured, and updated software as well as maintained hardware and devices.- Provided INTEL LANDesk 6x administrator support for more than 700 nodes on an SQL 7 database, SQL v6.5, and v7.0.- Diagnosed LAN environment encompassing Ethernet and Token Ring topologies.- Analyzed and resolved Tier 4 complex desktop problems hardware/software.- Performed diagnostic tests and repairs as well as developed data archiving, backup, and retrieval procedures.- Documented processes and layouts to enhance security.- Presented best practice analysis reports to upper management for technological solutions.Select Accomplishments- Appointed as the project lead for migrating nodes from WIN NT 4.0 to Win 2000 and from WIN 95 to WIN XP PRO as well as the lead/sole in Y2K research and migration of software and hardware, the latter of which resulted in all systems retaining full functionality with zero downtime; moreover, the President/CEO was ecstatic with the results since no airfare could have been purchased for any airline in the U.S. until the systems were back online. Show less

- Troubleshoot software, hardware and networks over the phone and by e-mail, for customer-based clients around the world- Repair computer systems sent to TLC from customers- Traveled nation wide to train customers in software developed by TLC which automates the Dewey Decimal System

• Managed, counseled, task assignments, organized project teams, conflict resolution, evaluated and trained professional soldiers • Communication Project Manager over three units with 99% equipment up time readiness rate in a high-profile readiness field exercise• Managed the budget for the Communication department over 1 million dollars• Designed, implemented, and maintained communication infrastructures• Technology Adviser to the… Show more • Managed, counseled, task assignments, organized project teams, conflict resolution, evaluated and trained professional soldiers • Communication Project Manager over three units with 99% equipment up time readiness rate in a high-profile readiness field exercise• Managed the budget for the Communication department over 1 million dollars• Designed, implemented, and maintained communication infrastructures• Technology Adviser to the 3/17th Calvary Commander and Communication Chief• Primary technology trainer Show less