Eric Charpentier

Eric Charpentier Email and Phone Number

Critical Account manager at Red Hat @ Red Hat
raleigh, north carolina, united states
Eric Charpentier's Location
Greater Grenoble Metropolitan Area, France
Eric Charpentier's Contact Details

Eric Charpentier work email

Eric Charpentier personal email

n/a
About Eric Charpentier

My offer : Manage international teams in a customer focused environment.Qualifications Summary :20 years of management experience in the area of Software Development for Security / Identity Management, Parallel Computing, Real-Time Operating Systems and Telecommunications. Moreover, during 5 years in California, contributed to the development of Unix SVR4/mk, to the first ChorusOS based JVM and also structured customer relationship with several customers such as Nortel or Motorola MCG. Engineering responsible of customer B2B relationship in different ways since 1998.Specialties: Customer projects management, crisis management, program Management, mainly in the telecommunications and Identity Management markets. Technical knowledge of : cyber security (Identity Management), telecommunication platforms, high availability, real-time Operating Systems (internals), embedded Operating Systems (internals), parallel programming.

Eric Charpentier's Current Company Details
Red Hat

Red Hat

View
Critical Account manager at Red Hat
raleigh, north carolina, united states
Website:
redhat.com
Employees:
16145
Eric Charpentier Work Experience Details
  • Red Hat
    Critical Account Manager
    Red Hat Oct 2021 - Present
    France
    View
  • Red Hat
    Critical Account Manager
    Red Hat Oct 2021 - Present
    France
    View
  • Expandium (A Viavi Solutions Company)
    Support Manager
    Expandium (A Viavi Solutions Company) Jun 2021 - Oct 2021
    Saint-Herblain, Pays De La Loire, France
    View
  • Oracle
    Senior Software Development Manager
    Oracle Dec 2010 - Dec 2018
    Grenoble Area, France
    Mission :- Manage the Directory Integration team and influence developers scattered across time zones (160 in the USA and 200 in India), to provide proactive Development help for customer escalations resolution. - Represent the Development organization during customer crises.- Ensure go-live projects follow up for strategic EMEA customers. - Collaborate with the Product Management team to improve customer loyalty. Achievements :- Engaged Directory Products improvement efforts based on customer feedback. - Launched a customer outreach effort for Directory Products. - Promoted the first General Availability releases of the Oracle Unified Directory. - Ensured follow up of major customer projects until go-live, then launched a Strategic Deployment Program as a programmatic way to secure deployments and tighten customer relationship. -Contributed to product stabilization by throttling increasing rate of bug escalations and crises .
    View
  • Sun Microsystems
    Critical Situation Mgr, Software Infrastructure Division
    Sun Microsystems Dec 2004 - Dec 2010
    Mission : Covers critical sustaining issues for Sun's identity products. Owner of action plan and cross business units relationships. Provides management and executives with status and recommended action plan. Managed teams distributed across several geos (EMEA, USA, APAC). Achievements : • Handled customer crisis for the passed 4 years. • Improved relationship with other internal organizations. • Lead on-call management for 2 years. • Managed on-site team during on-site emergency operation at major american telecom company.
    View
  • Sun Microsystems
    Program Manager
    Sun Microsystems Jan 2000 - Dec 2004
    Relocated to France to manage large telecom software infrastructure project. Mission : Manage the relationship between Customer Program Management Office in the USA and Sun France. Participate to the overall project organization and management (160 engineers, 3 program managers).Achievements : • Managed the production of the 2 first builds of Sun's Carrier Grade HA Software Suite. • Negotiated a collaborative project management methodology between Sun and customer. • Estimated the amount of hardware necessary for the project, negotiated approvals with finances, ensured follow-up from purchase to installation. • Helped Sun's legal department to put in place business agreements and NDAs. • Organized a due diligence operation to engage RDBMS providers (Solid, PloyHedra, ClustRa, TimeSten).
    View
  • Sun Microsystems
    Engineering Manager, Embedded Systems Software Division
    Sun Microsystems Sep 1998 - Dec 1999
    Mission : Manage a customer engineering team (5 engineers). Manage the relationship between Sun ESS and three customer projects at major Canadian Network Equipment Provider (including over 200 developers in the USA and Canada.)Achievements : • Took over the management of the activity after 6 months of customer dissatisfaction, drove the situation back to normal by ensuring customer care and timely deliveries. • Managed the collection of customer requirements and the definition of technical solutions.
    View
  • Sun Microsystems
    Senior Sw Engineer, Embedded Systems Software Division
    Sun Microsystems Sep 1997 - Aug 1998
    Mission : Customize and maintain Chorus. Help Sun getting up to speed with Chorus.Achievements : • Implemented a protected memory mechanism for Chorus on Motorola 68060. • Tutored contractors and prepared trainings (“SWAT" Team Member) • Debugged and qualified a Chorus implementation of Java on the Alcatel Web Phone.
    View
  • Pyramid
    Senior Sw Engineer, Reliant Unix Group, Kernel Team
    Pyramid 1996 - 1997
    Mission : Enhance and maintain the Reliant Unix Distributed Lock Manager on both SMP and MPP computers.Achievements :• Redesigned timers management. Delivered the modification in time to enable a pending ($4Million) data warehousing system sale.• Solved more than 25customer problems detected on big data warehousing systems.
    View
  • Unisys
    Principal Sw Engineer, Massively Parallel Processors Division, Kernel Team
    Unisys 1994 - 1996
    Relocated to San Jose California to join the Unix SVR4/mk kernel team.SVR4/mk was a ChorusOS based Single System Image implementation of Unix SVR4, running on the Open Parallel Unisys Server (a Pentium based version of the Intel Paragon super computer)Mission : Customize and maintain the Chorus Kernel to support SVR4/mk.Achievements : • Reduced the number of data copies required by the Chorus IPC protocol : improved I/O throughput from 9Mb/s to 21Mb/s and lowered pre-allocated memory requirements. • Solved 23 different problems during first customer shipment preparation.
    View
  • Hyperparallel
    R&D Sw Engineer, Compiler Team
    Hyperparallel 1992 - 1994
    Mission : Participate to the HyperC data parallel language research and developments.Achievements : • Developed parallel I/O and graphic libraries for HyperC. • Developed an ANSI-C preprocessor and a license token server for HyperC. • Participated in the port of the compiler and libraries to various Unix systems and platforms (Sun, HP, Digital, IBM and SGI workstations, Ncube 2, IBM SP-1) • Organized workstation purchases, system administration, and customer support in a start-up company environment. • Took part in a 10-day mission in Russia organized by the French government to evaluate the Russian potential in parallel computing.

Eric Charpentier Skills

Unix Software Development Software Engineering Solaris Linux Distributed Systems Program Management Identity Management Integration High Availability Sun Data Center Java Shell Scripting Management Architecture Perl C Ldap Web Services System Administration Embedded Systems Java Enterprise Edition Telecommunications Oracle Start Ups Sso Project Management Sailing C++ Crisis Management Customer Support X86 Assembly Kernel Programming Customer Retention Customer Relations Product Life Cycle Executive Reporting Identity And Access Management

Eric Charpentier Education Details

Frequently Asked Questions about Eric Charpentier

What company does Eric Charpentier work for?

Eric Charpentier works for Red Hat

What is Eric Charpentier's role at the current company?

Eric Charpentier's current role is Critical Account manager at Red Hat.

What is Eric Charpentier's email address?

Eric Charpentier's email address is er****@****sun.com

What schools did Eric Charpentier attend?

Eric Charpentier attended Iae Lyon 3, Paris-Sud University (Paris Xi), Université D'orléans, Université De Rennes I.

What skills is Eric Charpentier known for?

Eric Charpentier has skills like Unix, Software Development, Software Engineering, Solaris, Linux, Distributed Systems, Program Management, Identity Management, Integration, High Availability, Sun, Data Center.

Who are Eric Charpentier's colleagues?

Eric Charpentier's colleagues are Stuart Gott, Ali Aki, 北山達晃, David Whyte-Gray, Jill Craven, Pmp, Li Quan Lee, Liana Li.

Not the Eric Charpentier you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.