Eric Naylor Email & Phone Number

Dublin, Oh, Us

Dublin, Oh

Owned the operational integration of all digital & technical systems across 6000 restaurants, in partnership with large cross-functional teams. Implemented and continuously improved all consumer-facing technology, including mobile ordering, curbside, kiosks, third-party delivery, and loyalty programs. Facilitated all restaurant technology initiatives, throughput systems, PUW timers, labor management processes, as well as developed or upgraded all project management tools and reporting processes used by the department.

Dublin, Oh

Responsible for all operational procedures and training, supporting both core and LTO products across the menu. Led testing and implementation of products within the categories of value, price promotions, desserts, fries and sides, chicken, and hamburgers. Facilitated the ongoing growth and expansion of the value menu, resulting in increased product mix and sustained sales growth of the category.

Greer, Sc

In this operations leadership role, I led all operational systems and innovation for up to 700 restaurants across 5 brands. Other responsibilities included management of our labor model, field communications, and weekly operational data analysis. Project management responsibilities included all operational systems and procedures, restaurant technology upgrades, and cost control systems. Led the launch of our premier Model Market in Denver, sustaining 30-40% sales growth and cash-flow increases up to $250K per location. Responsible for multiple system rollouts, including new POS, new back-office, restaurant auditing tools, BI dashboard, guest satisfaction program, restaurant development & equipment, in-house music, etc.

Md & Dc Area

Multi-Unit operator of a high-performing market across MD & DC, with $3MM+ in average restaurant sales and consistent profit growth throughout my tenure. Undertook additional divisional responsibilities, such as reporting, analysis, business planning, testing, and AD development.

Ny & Pa Area Locations

Operated consistently high-performing buffet-style restaurants, with annual sales growth of up to 10% and annual profit increases in the $75k - $150k range. Undertook multi-unit responsibilities outside of my restaurant, including auditing, training, and GM development.

Syracuse, Ny / Scranton, Pa

Managed all kitchen operations with a staff of 20+, and performed daily shift functions throughout the restaurant. Implemented cost control systems that moved the restaurant’s food cost from highest to lowest in the area. Trained and developed other managers on a regular basis.

Syracuse, Ny

Supervised and trained all restaurant positions as a team leader, and performed daily managerial functions as needed.

Jamesville, Ny

Prepared food and assisted with catering and banquets for a fine-dining establishment.

Bachelor Of Arts (Ba), English Language And Literature, General, Cum Laude

Bachelor Of Arts (Ba), Psychology, Cum Laude