Eric Ndonye Email and Phone Number
Eric Ndonye work email
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Eric Ndonye personal email
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I am a Creative Self Starter, an inspirational Finance Professional and Business Leader.A Dynamic and versatile professional with a proven track record in Retail Banking, BFSI Sector Sales & Marketing Leader, Business Development, Financial Analysis, Customer Experience with strong Business Acumen, Financial Modelling, Business Strategy & Insight, Data Analysis, CRM & CX.With over 8 years combined experience in Banking Financial Services(BFSI), Fintech, Health Tech & BPO Industries i had the opportunity to serve in KenyaMy expertise extends into Team Leadership, Relationship Management, Portfolio Monitoring, Credit Analysis, Sales Coordination, Marketing and Communication, Business Operations & Penetration, Entry into New Markets including ensuring adherence and compliance with bureaus & regulatory authorities i.e CBK, ODPC, CMA & IRA.I have been pivotal in managing and distribution of B2C, B2B, B2B2C products in the banking sector geared towards Financial Inclusion providing solutions to the under-served & un-banked populace by leveraging on Digital Assets, Card Payments, Digital Banking, Alternative Banking Channels-Agency Banking, Merchant Acquiring. Passionate about innovative and disruptive self-sustainable solutions which transform lives and businesses. Committed to flawless service delivery, execution across complex environments and continuous revenue growth. Personal focus is on people management and performance excellence. In the HealthTech sector in Kenya, Telemedicine has become a game changer in the way healthcare is delivered, to say the least is revolutionary. Am currently championing this through SASAdoctor by creating strategic partnerships in B2B2C,B2B,B2C with different stake-holders i.e banking, MFIs, Digital Lenders, Corporates, insurance and heath sector players. And subsequently changing lives of Kenyans one by one. With expertise in tools such as SQL, Excel, ZOHO and Power BI visualization tools, I've been able to deliver business insights that empower the executive management team to make informed decisions.I am a holder of Bachelor of Commerce (Finance) from The University of Nairobi & MBA from Mount Kenya University.A Licensed Digital Marketing Expert from Google Digital Skills Africa, on-going Data Science-Analysis student(Africa Data School) and an Associate of the CIM Chartered Institute of Marketing (Strathmore University-Ongoing),
Fast Dial Business Solutions Limited
View- Website:
- fastdial.co.ke
- Employees:
- 15
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Head Of Strategy And PartnershipsFast Dial Business Solutions LimitedNairobi County, Kenya
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Head Of Strategy, Partnerships & Business DevelopmentSasadoctor Apr 2020 - PresentNairobi, KenyaResponsibilities: Strategy Development and Partnership Management:• Develop and implement a strategic approach to engage and partner with key strategic partners in the BFSI, API Integration, App Utilization focusing on quality, capacity, and alignment with Companies objectives.• Establish and nurture strong relationships with key stakeholders in the BFSI, Insurance provider partnerships community.• Drive initiatives to expand the App usage, Programs uptake, enhance service offerings, and differentiate Company’s value proposition.Marketing and Value Proposition Development:• Lead Teams to Market the Company products & services.• Develop a unique value proposition for company products highlighting the benefits and competitive advantages.• Identify and leverage opportunities to enhance app usage & products uptake, such as innovative technology solutions, streamlined processes, and access to a large and diverse client base.Relationship Management and Issue Resolution:• Foster collaborative relationships with Insurance Companies, newly acquired & existing corporate portfolio, medical service providers, serving as the primary point of contact and trusted partner.• Address and resolve issues raised by corporate clients, partners, providers promptly and effectively, ensuring high levels of customer satisfaction and engagement.• Manage relations with insurance companies regarding service delivery, facilitating effective communication and problem-solving.Key Performance Indicators (KPIs):• Growth and expansion of Strategic Partnerships, Corporate Client Portfolio, Insurance Partners & provider network• High levels of client satisfaction and engagements(Net Promoter Score of 60% & above)• Timely resolution of User or Partner-related issues and complaints• Lead Teams of over 70 to achieve departments targets• Effective management of partner contracts and negotiations* Digital Assets Optimization to push up App Utilization to 70% of base -
Sales ManagerSanlam Jan 2019 - Feb 2020Nairobi● Drove key partnership between Sanlam and Ministry of Energy and Petroleum, Sentrim Group of Hotels, Nairobi County, Sankara Hotels leading to increased premiums & client base.● Led a dedicated Sales Team of 10 towards achievement of Departmental quotas.● Product Training and Continous Development of my Team.● Territory and Market Dorminance towards productivity and sustainability. -
Branch Alternative Banking Channels Lead & Credit AdministrationKcb Bank Group Aug 2012 - Dec 2018Mombasa● Driving digital financial channels including agency banking, mobile banking, card business of issuing and acquiring.● Driving the merchant acquiring business which encompasess growing merchant outlets, merchant business volumes and E-payments revenues.● Nurtured Agency banking business by growing agency outlets, transactions and volumes. Today, digital and agency banking is the heart of banking business.Credit Administration Roles;● Reporting to the Regional Portfolio Manager● Monitoring the quality of advances in Coast region● Monitor performance of the Retail Credit Portfolio to ensure that the asset quality is maintained / improved to within acceptable thresholds on PAR, Vintage and Migration● Ensure compliance with service standards as per SLA terms to offer seamless Customer Service and support business growth.● Monitor and ensure compliance with Bank’s policies, regulatory requirements and best practice with a view to minimizing Credit Risk.● Recommend and implement strategies to ensure that delinquent accounts are regularized and graded by offering proactive oversight on debt collection exercise; waivers of arrears & restructuring, re-classification, re-establishment of new MG contracts, and write offs.● Support review from time to time of Credit policies and processes governing lending in the Bank.● Track implementation of credit action plans and offer support in resolution of credit audit issues.● Provide periodical administrative and regulatory reports by ensuring there is timely review and submission of Portfolio Returns by Branches.● Offer coaching and training to Credit and Branch staff in the Region.● Conduct Branch and customer visits to review compliance and offer appropriate
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Founder & CeoEnric Property Consultants Apr 2012 - 2014Kitisuru Ward, Nairobi County, KenyaReal Estate, Property Development, Property Management, Letting, Commission Agency, Buying and Selling
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Business BankerCfc Stanbic Bank Dec 2011 - Mar 2012
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Trainee AccountantBandari Micro Finance Jan 2011 - Dec 2011
Eric Ndonye Education Details
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Finance -
Strategic Management -
Professional Digital Marketing -
Africa Data SchoolData Science -
Strategic Management
Frequently Asked Questions about Eric Ndonye
What company does Eric Ndonye work for?
Eric Ndonye works for Fast Dial Business Solutions Limited
What is Eric Ndonye's role at the current company?
Eric Ndonye's current role is Head of Strategy and Partnerships.
What is Eric Ndonye's email address?
Eric Ndonye's email address is er****@****hoo.com
What schools did Eric Ndonye attend?
Eric Ndonye attended University Of Nairobi, Mount Kenya University - Mku, Strathmore University, Africa Data School, Mount Kenya University - Mku.
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