Eric N. Email & Phone Number

Notable Accomplishments● Reduced aging AR from $12,000,000 to $3,300,000 through revised aging AR process and targeted AR initiatives. ● Reduced work inventory aging from 20 days down to 2 affecting over 200,000 line item denials totaling $16,000,000. ● Redesigned team workflows to monitor productivity resulting in 40% reduction in necessary headcount.● Increased monthly collections by $100,000 by strategically placing select accounts with an early out collection agency.● Redesigned team workflow reporting saving 2 days productivity while providing real time visibility into team production and allowing flexibility in prioritizing collection activity.● Fully automated account placement process with collection agencies moving over 10,000 accounts and $8,000,000 in aging AR.● Developed automated credit card reconciliation procedure reducing processing time by 50%.● Integrated third party online ACH payment system with over $200K in payment received in the first 2 weeks, reducing client phone contact, and significantly reducing manual check payment process.● Automated daily payment balancing and month end closing processing saving nearly 1 FTE● Eliminated persistent $2,000,000 denial backlog through strategic planning, restructuring team processes, data analysis, and aligning team goals.● Increased team productivity by 50%, generating an additional $5,000 claim processing per team member per day.● Realigned headcount from 12 FTE’s to 7, restructuring employees to other AR functions.● Reduced company-wide denial rate from 8.5% to 7.9% YoY resulting in $1,600,000 fewer denials.● Developed automated AR aging process that increased agency collection by $1,000,000 YoY, provided valuable data to improve collections prevention, and allowed accurate forecasting of bad debt reserves through SharePoint reporting. ● Automated 2 FTE overhead, restructuring department, and created new positions suited towards individual employee talents resulting in over $100,000 in annual cost savings.● Processed $1,000,000 in AR to collection agencies in one time automation push equating to 55 days productivity.A results based leader who positively influences team members, leverages individual team talents to effectively delegate tasks, and uses strong analytical skills to solve complex problems. Thrives in a rapidly changing environment and always searches for process improvement with a focus on increasing cash flow, reducing cost, and increasing efficiency. A skilled communicator able to simplify complex concepts to influence all levels of the organization.

Listed skills include Microsoft Office, Documentation, Word, Html, and 22 others.

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  The University Of Akron

  Business & Organizational Communications