Lead AIM’s transportation department for Ontario and US operations. Coach, mentor and hold accountable directors, managers, supervisors, and hourly employees to execute optimal performance, cost, service, and safety. Held accountable to controlling, executing, and improving Transportation annual department budget.Strategically plan transportation for future growth requirements and execution needs including asset ordering, maintenance, and staffing.Review, manage and improve daily KPI metrics. Coach management team on how to improve AIMs primary performance metrics. Develop and hold management accountable to creating and executing top level training plans and certifications for new drivers and different equipment. Creating, implementing, and ensuring execution of standard operating procedures.Build a culture that is customer focused and puts safety and service as the priority.

Establishment and development of processes that support positive long-term results after seeing significant growth in the transportation sector. Implementation of strategic plans within the department to improve and provide measured results. Establish and develop strategic plans for the transportation department Identify long-term efficiencies that need to be implemented as the department continues to see significant growthCreate, implement and ensure execution of processes and procedures Develop key performance indicators for the transportation department Implement balance scorecard techniques to drive management improvements Analyze business needs and assess feasibility requirements Validate and ensure the company is currently utilizing most cost effective and customer focused techniques to drive results

Manage a group of Programmers, Web Designers and Service Excellence Professionals to plan, implement, execute and audit internal quality processes to create a positive experience and image for external customers.Oversee all internal and external visibility and service metrics for Canada Develop strategic plans to improve service results across the country Work directly with all operations across the country to implement and achieve service excellenceReview service results by specific customers and develop operational plans to enhance network results to provide a specialized serviceOversee all website design and programming for the Service Excellence and Engineering department Oversee all technology implementations and Beta development planning and execution within Canada

Manage a group of Engineers and Business Professionals to plan, implement, execute and audit process improvements in various operating sectors of UPS.Oversee planning and engineering for all Ontario operations as well as third party vendor operations across Canada.Subject matter expert and auditor for numerous processes and programs within UPS. Manage process improvements, production improvements, cost reductions and technology enhancements for numerous UPS facilities.Coordinate projects for various facility enhancements within Ontario, primarily building openings and expansions.Work cross functionally with numerous departments within the UPS organization; Human Resources, Marketing, Procurement, Plant Engineering, Technical Support and Communications.Business planning for all delivery related sectors of Canada specific to production, staffing & cost.

Responsible for the development, planning, implementation and execution of process improvements in various operating sectors of UPS. Creating operating plans cross functionally with various operating departments, implementing those plans to realize production improvements and cost reductions.Forecasting volume projections and staffing for different operating departments.Planning and executing productivity improvements within UPS operations. Implementing numerous technology enhancements and ensuring their success within UPS departments. Utilizing different data sources to complete reports and determine opportunities within UPS to improve efficiencies for operating network.

Completion of delivery route optimizations across Canada (Vancouver, Calgary, Edmonton, Winnipeg, Hamilton). Implementation of route optimizations across Canada.Development of operating time studies measuring employees expectations against actual results.

Managing dispatch of service providers, tracking results and completing follow-up.Managing a workforce of delivery employees during peak operating times. Maintaining and managing daily activities within the UPS facility.Completing reports and analysis specific to operations improvement.