• Assist and provide direct support to two human resources managers and over 600 employees. • Manage a wide range of administrative HR functions including benefits, compensation, offer letters, onboarding, exit interviews/processes, accommodations, site checklists, reporting, unemployment claims, leave of absences, investigations, and training compliance.• Counsel leaders through challenging performance management and employee relations issues and support them in developing and communicating employee improvement action plans, development plans, and counseling forms.• Coach managers and provide guidance regarding policies, procedures, and effective leadership practices to maximize organizational development and employee retention, learning, and growth.• Successfully plan, lead, and execute HR initiatives including employee engagement, the GROW (employee development) program, quarterly service award celebrations, roundtable/skip levels, employee survey action planning, and the creation of the quarterly newsletter and management of the Department Spotlights for the Managed Transportation/Expedite lines of business. • Provide workforce administration within the PeopleServices team and effectively use HRIS to maintain accurate data quality, implement employee data changes, and resolve employee inquiries.

• Successfully leverage core competencies to increase organizational effectiveness in onboarding, training, and mentoring of new employees.• Integral player in advancing the company’s overall customer service rating to 100% in the categories of communication skills, listen skills, and problem resolution as shown by NPS surveys.• Optimize productivity through ongoing monitoring and directing of the sales team strategies, department procedures, and Salesforce processes for the U.S. consumables market.• Manage multi-channel selling platforms to ensure accurate product branding, availability, pricing, and customer data.• Co-authored the customer service manual which has been adopted companywide. • Effectively employ CRM software to strategically inform sales-funnel development, therefore achieving a 96% data-quality rating.• Identify, target, and successfully develop key accounts through event networking. • Instrumental in expanding sales by 27% and client base by 138% in first year through prospecting and tradeshow networking.

• Spearheaded the development of a trainee induction program for all company new hires to support consistency across customer engagement platforms.• Enthusiastically mentored new team members on showroom procedures, standards, general product knowledge, company policies, and day-to-day operations• Ensured the successful routinization of best practices, CRM accuracy, inventory management as well as planning and executing marketing/PR events.• Leveraged quantitative insights from report data to identify geographic growth opportunities for the sales teams.

• Successfully managed + 75 staff members effectively creating a customer service-oriented organizational culture and significantly improving customer satisfaction as shown by NPS surveys.• Mentored and trained new and existing personnel, and facilitated their skill development, advancement, and success through continuous learning and talent management initiatives.• Managed and coordinated the complete recruitment process for all new hires as well as employee evaluations, terminations, payroll management, and record maintenance in service of effective operations.• Implemented change management while maintaining a static budget, increasing sales by up to 16% in all locations and reducing unnecessary stock by 10-15%.• Drove the transition from an outdated HR system to a fully integrated HRIS platform.

• Created and maintained operational (maintenance, utilities), marketing, and sales (team size, salaries, and incentives) budgets.• Directed maintenance, repairs, and daily operations, maximizing customer happiness while adhering to budget.• Recruited, hired, and developed sales, maintenance, and operational teams.• Revitalized 4 developments, exceeding the occupancy target of 92%.• Managed cash flow by collecting rent (limiting arrears), bundling maintenance projects, and negotiating with utility companies.• Supervised lease management and tenant selection, minimizing arrears, maintenance needs, and vacancies.

• Led and managed the #1 ranked store in the district.• Managed a 20+ person team and coached, mentored, and trained all new and existing staff.• Maximized sales by optimizing in-store merchandising, layouts, and all visual displays.• Oversaw daily, monthly, and quarterly inventory control and cash reconciliation.• Set, drove, and maintained customer service and visual standards, adjusting monthly based on quantitative and qualitative feedback.