- Designed and drove the implementation and launch of the Vitality Money financial behaviour change program, which is used by over 80% of clients and has resulted in significant changes in financial behaviour- Assisted with the design of all areas of the bank customer value proposition- Managed a team of 4 research and development resources focused on developing and pricing banking products and 3 analytics resources developing solutions for use across the bank- Coordinated multiple development teams- Performed analysis to solve problems across the bank; including analysis of app and contact centre interactions that significantly improved customer experience and automated classification of customer transactions- Interacted at a board level of both Discovery Bank and Discovery Holdings- Presented regularly to multiple executives, including the bank and the group CEO

- Designed and assisted with the implementation of the physical activity behaviour change program Vitality Active Rewards which has increased physical activity by 25% and has 400 000 users- Developed a method to approximate social networks to inform the design of Vitality Active Rewards- Conducted research on the impact of personality type on behaviour and developed models to predict personality type- Assisted with the development of new credit card rewards program design and gave input to a range of additional design projects- Won internal product and analytics innovation conferences - Weekly presentations to the Chief Marketing Officer and a range of executives

- Developed the initial design of the Vitality wellness program which has been deployed in Germany, France and Austria. This included analysis to extrapolate South African experience to additional markets and country specific cultural adjustments to the customer value proposition- Developed a value proposition for a wellness centered bancassurance proposition for the Singaporean market- Won internal product innovation conference and awarded second place at internal analytics innovation conference

My responsibilities include developing and defining the business impact of innovative ideas that will improve customer value propositions and business processes. This requires the practical application of a large number of mathematical techniques including linear and integer programming, operations research, statistical model building and discrete event simulation. In addition, I am required to required to communicate the results of this research and development and get stake holder buy-in across all levels of the organisation.

Worked in the nuclear magnetic resonance laboratory during the final months of 2008 and 2009. The job involved data taking and analysis, equipment maintenance and report writing.