Eric Ngo Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

• Led a team of 10 members to manage operation for 100+ suppliers, ensured suppliers’ satisfaction for Shopee fulfillment services including inbound, inventory, order fulfillment and buyer experience. Branded clients.
• Provided comprehensive training and career coaching to 10 team members, identifying career paths that aligned with their goals and personalities. Supported team members with direction and skills development, offering.
• Successfully built 3 team members from Associate to Senior Associate by empowering them to lead their own teams and face new challenges, achieving remarkable improvements in supplier satisfaction (15%) and warehouse.

Ho Chi Minh City, Vietnam

• Rotational program with 4 rotations including 2 rotations at Shopee Express Vietnam, 1 rotation at Business Development (FMCG Category) and 1 rotation at Shopee Express Brazil
• Managed 3 Auto Sorting Machine projects (as project manager role), from bidding process, designing operation layout, installing, to commissioning in Vietnam and Brazil. The machines have combined capacity of 140,000.
• Supported sorting centers’ operation during lockdown, managed a sorting center in Ho Chi Minh City with capacity of 20,000 orders daily, and constructed contingency plans in case a sorting center got shut down
• Provided training to 10+ warehouse supervisors, enhancing their understanding of e-commerce business, supply chain, and logistics, which motivated them by clarifying the company’s direction and their career paths
• Advise local Brazilian Operation team on best practices in 3PL industry and improve their current processes: first-mile pickup process (cutting pickup cost by 25%), lost control process (reducing lost rate by 60%).

Dallas/Fort Worth Area

• SAP Ariba Hypercare Support project November 2019 – July 2020
• Led a team of 43 people, including Indian and Latin American resources, to support go-live for SAP Ariba system, and assist 50+ users in using the new system
• Held weekly training sessions for 40+ resources to learn about invoicing solution in order to resolve 50,000+ aging invoices that were worth more than 200 million dollars, helping client maintain good relationships.
• Collaborated with a team of 15 people to write a proposal that is worth $500,000 for Deloitte on implementing Supply Chain Solution, including Supply Chain Control Tower, Spend Analysist and Supplier Risk ManagementSAP.
• Successfully implemented SAP EWM system for a client which helped increase efficiency and profit by replacing 7 warehouse management systems with a centralized warehouse management system
• Performed basic configuration for inventory migration from Legacy System to S/4 HANA, equating to $200,000 amount of stock across 5 facilities to ensure business continuity

Center For Supply Chain Innovation

- Designed student recruitment programs for the supply chain major to assist the students with majors decision- Assisted the faculty of the Center for Supply Chain Innovation by completing assigned tasks and working on data analysis to support different researches, including traceability and digital supply chain transformation

Dallas/Fort Worth Area

- Collaborated with seventeen staff members to develop and conduct programs on diversity, chemical abuse, personal development, relationships, security, and academic performance- Supervised twenty-seven residents and assisted them to achieve academic success and positive experience at TCU, especially first year students- Built a friendly environment to.

- Spearheaded a team of six members to organize weekly events on campus to build a sense of community for TCU students with happiness and random acts of kindness, meanwhile build the friendship, trust and teamwork among each other- Managed a budget of $1,500 for each event and effectively handle the logistics to keep track of inventory- Designed the most.

Fort Worth, Texas

• Extracted data from Oracle Client Database using SQL and Toad for Oracle to build report on different KPIs
• Analyzed data and identify business problems in operation by using Tableau to build KPIs dashboards
• Worked with a team of four to brainstorm solutions for the business problems and improve company’s operation
• Integrated Nestle’s KPIs into company system to ease the transition from Galderma to Nestle Skin Health

Dallas/Fort Worth Area

• Analyze a competitive landscape for a disease called Broncho pulmonary dysplasia to help the company know who the competitors are and create the competitive advantages in the market by differentiating its brand
• Research, contact and negotiate with the suppliers for the raw materials (USP grade reagents) that the company needs for manufacturing
• Analyze the merger and acquisition news in the pharmaceutical industry in order to catch the big picture of the industry and market

Dallas/Fort Worth Area

• Scheduled weekly meetings with eight chair members to discuss the growth of the organization, how to build a strong Vietnamese community at TCU and also Fort Worth, where the students can share their experience and.
• Collaborated with six team members to develop strategies to cut cost while improving the satisfaction of participants in Vietnamese cultural events
• Collected over $10,000 to date by contacting donors including the Student Government Association, TCU alumni and working with local restaurants for fundraising events

Dallas/Fort Worth Area

• Initiated a rhino project in in Fort Worth, Texas in order to bring the knowledge back to Vietnam to educate, raise awareness and motivate the young generation to understand about the situation and take action to stop.
• Delivered a presentation to +500 students at 5 different schools, 2 cities in Vietnam that educate them about rhino crisis, the wrong myth about the use of rhino horns and how they can be a part of the campaign to.
• Supported Wildhand organization in Ha Noi to build content for their presentation about wildlife conservation.

Vietnam

• Managed logistics of 100+ items of hotel inventory with a team of five employees to ensure optimal supply
• Implemented economic quantity order (EOQ) to inventory system to minimize total holding and ordering cost that would eventually increase the profit for the hotel
• Sourced materials, contracted, and established accounts with 5+ suppliers that proved to be the cost effective