My role is to establish and maintain strong connections with customers and guides, helping them through any challenges they may encounter to make their adventures a smooth experience. I pride myself on my ability to effectively problem solve a variety of complex and unique issues, ensuring that our customers receive the best possible adventure.Each week and month, I engage in meetings where I review statistics and data related to my work. These meetings provide valuable insights that help me continuously improve and refine my strategies for problem solving and maintaining successful customer relationships.In this position, my communication and interpersonal skills are key, along with my strong problem-solving abilities and attention to detail. I thrive in a fast-paced environment and enjoy the challenge of tackling unique issues head-on.

I deliver value to our customers by managing accessorials, awarded lanes, offer management and strive to increase committed capacity and delivering Operational Excellence through KPI management. I work withmanagement and my team to facilitate internal QBRs reviewing customer performance, and identifying new opportunitiesfor improvement, and collaborate on how to improve the customer experience. Essential Functions:● Obtain pickup and delivery appointments from the shippers and consignees within my customer’snetwork and maintain accurate data entry with building loads for my customer account.● Effectively manage accessorials by working closely with carrier partners to submit to my customers ina timely manner.● Monitor customer awards and have proactive conversations with sales and customer if I am seeingvolumes different from what we were awarded.● Ensure my account is operating at a healthy profitability level and proactively taking action to improve orcorrect where necessary.● I work with carrier counterparts to identify lanes that are consistent within my customer’s network tosecure committed capacity.● I adapt and strategically problem-solve with the ability to execute proper urgency or escalations in unexpected orcomplicated situations to meet my customer's needs.● Understanding my customer’s KPIs and what standards I am held to in order to review my accountsperformance to identify trends and present ideas for continuous improvement and cost savings.

Key responsibilities:•Manage the day-to-day operations of high volume accounts. Establish productive, professional relationships with key personnel in customer accounts.•Analyze market conditions in order to give customers spot quotes whenever possible.•Maintain responsible, studious relationships with existing customers in order to grow and keep business.•Professionally assist customers, and associates alike, in any problem resolution.•Assist in training new Account Coordinators on how to interactwith shippers & receivers, and utilize the software needed to handle the operations of our customer accounts.

•Maintained the day-to-day operations of high volume accounts. •Established deep, working relationships with Carrier teams to secure capacity for shipments.

•Secured capacity by selling shipments over the phone to approved carriers.•Problem solved through transit issues.•Communicated internally with Business Development teams & update on the status of their customers’ shipments.