Lead a team of 8 sales associates showing an increase in sales, with 4 achieving record performance Responsible for recruiting, training and onboarding new sales associates as well as retentionAnalyze performance data to create business action plan for underperforming advisorsInvestigate and resolve high profile client issues ensuring client retentionOversee semi-annual review of progress toward goals and goal setting for next period Manage scheduling for a team of 35 sales associates ensuring staffing levels meet business needs Selected by National Director to determine which associates will be recalled during COVID-19 pandemic to best meet operational needsDemonstrated flexibility during pandemic by launching, administering and managing buy online/pickup at store programSelected to develop a program for retiring sales associates to see that key clients are successfully transitioned to new advisors ensuring client retention

Trained and mentored newly promoted Assistant ManagerSelected by national director to analyze client purchases and determine client demographic profile and using this information to develop and administer marketing events leading to an increase in walk-in traffic resulting in sales increase of 9%Created in-store loss prevention protocols resulting in lowest shrink rate in Canada (<1%) Responsible for ensuring inventory levels met client needs and inventory balancing to other stores demonstrating national inventory awarenessSubmitted weekly overview of business trends to executive team Collaborated with buying team to ensure seasonal buy met the needs and requests of clientele Partnered with visual merchandise team to create awareness of new brand initiatives

Promoted to manage a department of eight product groups, including suiting, with annual revenue of $8M. • Developed, led and coached a team of 20 sales associates and ensured sales objectives were achieved.• Conducted first and second interviews of sales associates for the store during hiring periods. • Maximized profits by utilizing sales forecasting trends to create weekly staffing schedules that aligned with business needs.• Selected to onboard new staff through a comprehensive week-long training program.

First person to receive promotion after store opening. Managed men’s suiting department with annual sales of $2M and responsibilities that included coaching and managing a 13-person team, facilitating product placement and merchandising, setting and achieving sales budgets, competitive analysis, and customer relations. • Increased brand awareness and customer loyalty by ensuring high quality customer service and satisfaction. • Mentored assistant department managers that led to their promotions to department manager roles. • Actively coached team members and conducted weekly and monthly 1:1 reviews with appropriate action plans for improvement.• Recruited and developed sales associates into future leaders through leading and mentoring.• Created a collaborative team environment that led to a retention rate 40% better than the store average.• Created a new revenue stream by implementing a new program called “Made to Measure” that allowed customers to purchase customized suiting that resulted in a 2% increase in revenue.• Maximized opportunities for sales growth by strategically developing short- and long-term sales strategies and solutions to fit client needs.• Taught both introductory and advanced selling techniques to all sales associates

Managed men’s suiting department with annual sales of $2M and responsibilities that included leading and supporting a 13-person team, facilitating product placement and merchandising, setting and achieving sales budgets, and customer relations. • Successfully launched the suiting department for store opening by creating sale associate training programs, facilitating interviewing and onboarding of new hires, and acting as a key store ambassador. • Delivered numerous presentations to groups of up to 50 associates on product knowledge, customer service and sales techniques.• Increased department brand and awareness by establishing strong trusted relationships with customers. • Recognized as a specialist in dealing with customer escalations and customer retention.

Provided comprehensive management of a luxury men’s clothing boutique with an annual revenue of approximately $1.5M.• Increased brand exposure by leading the development and implementation of ongoing growth strategies, including hiring a social media expert, developing an innovative online web presence, direct emailing campaign and customer recognition program. • Executed merchandise strategies leading to a 6% increase in revenues year over year.• Increased walk in traffic by 5% through the creation of visually compelling window displays.• Innovatively solved unique customer issues by cultivating lasting relationships with key suppliers and distributors.• Increased store reputation by coordinating the filming of a television-based style advice program and interviewed as the resident fashion expert.

Provided customer service and production knowledge to a diverse client base.• Recognized and rewarded as top Canadian sales associate in 2010 and 2009 (and 3rd in North America) in a competitive and challenging environment. • Generated $2.5M in sales over a 24-month period.• Provided strong leadership and coaching to colleagues driving performance excellence.• Attended 2010 Field Leaders Conference and 2010 Style Society Conference in San Francisco, California.

♦ Golf tournament coordinator responsible for registration and ensuring exceptional overall customer experience for 150+ golfers♦ Managed a team of employees and devised innovative training procedures to improve employee performance♦ Assistant golf instructor to junior golfers during summer golf camps♦ Developed and administered a full maintenance schedule for fleet of golf carts