Directed all aspects of navigating the hotel through the pandemic. Initiated cost-savings strategies enabling the hotel to stay profitable. Provided guidance and assistance to other hotels in our ownership’s portfolio.Maintained a consistent RGI in the 125% to 145% range. Successfully maintained business accounts despite intense competition.

Managed all aspects of employee travel for the 1,500 employees of the VA Central Western Massachusetts.

Successfully managed all aspects of a 117-suite, upscale extended-stay hotel. Cross-trained, developed, and promoted employees from within the hotel. Kept all A/R under 45 days past due.Instrumental in the hotel passing the annual accounting audit with a 91% (historically hotel scored in the 40% `range).Received a perfect 100% score for safety on the last two annual IHG inspections. Controlled expenses to increase Gross Operating Profit by 10.6% from 2015 to 2016.InterContinental Hotels Group’s Torchbearer Award two years in a row for the most prestigious award given to hotels that represent the highest achievement in quality and service. (2016 & 2017)Loyalty Recognition Award (2016)Problem Handling Award (2015)

Managed Kari Chapin’s social media outlets to over 10,000 followers. Planned strategies for social media engagement on Twitter, Facebook, Pinterest, and Instagram.

Responsible for the securing and daily auditing of an $18,000 cash advance. Paid out over $350,000 a year in cash disbursements. Sent daily deposits to the Federal Reserve Bank totaling $1.2 million a year.

Oversaw the daily operation of an award-winning, upscale, funky, “granny-chic” boutique inn. Created, developed, and maintained a social media strategy for the inn. Responsible for all financial forecasting. Sought new purchasing avenues to lower costs and keep expenses within budget.

Reconciled massive gift card database using Excel, Access, and PMS system of Canyon Ranch.