Eric Null Email & Phone Number

St. Peters, Mo, Us

Greater St. Louis

• Respond immediately to customer concerns and complaints to ensure customer satisfaction and reliable power.• Consult with clients to outline options and obtain permission to proceed with service.• Detailed operations, expected changes and typical duration of service to customers.• Produce repair and install orders and update master schedule with assignments.• Coordinate construction process with multiple work groups within Ameren to achieve optimal workflow efficiency.• Explain amount for expected services and provide detailed answers to customer questions.• Contribute to business growth by confirming customer satisfaction with service and quality.• Document and scope actions taken to resolve issues after service calls.• Immediately escalate incidents to remain compliant with company's standard procedures and processes.• Receive outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.• Received a 97% Customer Satisfaction rate through customer surveys.

Greater St. Louis

• Managed company operations with responsibility for profit and loss, scheduling, training, and inventory control.• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability.• Established work priorities to meet contractual obligations for schedule and installations.• Boosted company efficiency through technology upgrades and process improvements, leading to greater customer satisfaction.• Fostered relationships with customers by maintaining communication and providing effective energy solutions to best fit their needs.• Managed pre-inspections, site supervision, site measurements, scheduling, and equipment management.• Monitored and directed all aspects of department operations and 30-member construction team in production, safety, equipment, performance, quality, and records management.• Managed construction departmental associates to provide optimal productivity for multi-building campus.• Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.• Reduced process lags and effectively trained team members on best practices and protocol.• Trained, mentored, and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas.

Greater St. Louis

• Five years of experience as a project estimator in electric distribution design.• Primary liaison for customer projects from initial design to construction.• Responded to incoming program emails and telephone inquiries.• Oversaw accounts for any changes in customer needs with respect to energy.• Exceeded the target number of hours to construction year after year.• Reviewed customer's power needs to ensure the most cost-effective way to deliver power abiding by the strict guidelines put forth by the Missouri Public Service Commission while meeting the requirements of the National Electric Safety Code.

St. Charles County, Missouri, United States

• Over 10 years working as a journey level carpenter building residential homes.• Assuming framing foreman position as needed as well as assigned special projects such as prepping homes for inspection and estimating time and material for projects.

Associate'S Degree, Educational Leadership And Administration, General

• Two Associate's degrees; A.A. in General Education and A.A. in Skilled Trades. • Dean's list four semesters with 143 completed credits.

Carpentry/Carpenter

• Completed necessary course work to become a journey level carpenter. • Emphasis in the areas of health and safety, residential framing.