- Provided remote technical support of Cisco networking equipment including Cisco routers, switches, advanced security appliances, and wireless technologies.- Assisted customers with the troubleshooting of routing and switching issues including problems with BGP, EIGRP, OSPF, STP, NTP, SNMP and any other Layer 1, 2, 3, or 4 technology or operations.- Assisted customers with the troubleshooting of wireless communication issues.- Provided onsite installation and support of Cisco networking equipment as required.- Provided support for Cisco access control systems, wireless LAN controllers and next generation firewalls as well as their associated systems.- Provided support for virtual Cisco routers and advanced security appliances.- Provided Support for enterprise level Cisco Nexus devices and other enterprise level systems.- Installing, configuring, and troubleshooting Cisco Meraki equipment and networks.- Assisted in the monitoring and management of Cisco network equipment and network traffic.

- Answered help desk calls in a call center environment.- Provided remote Tier I technical support to users via Cisco WebEx and Citrix Dameware.- Supported users with basic troubleshooting for Windows 7 and Windows10 issues, printing and faxing issues, active directory account issues, and desktop/laptop hardware issues.- Provided on-site support as needed.- Maintained monthly vehicle inspection reports and assisted with routine maintenance.

- Drove a 24’ Straight Frame Flatbed, and a Dual Wheeled Rear Axle Pickup with an 18’ Trailer.- Logged 300,000 Miles of Accident Free Mileage.- Responsible for the accurate and safe loading and unloading of materials.- Maintained Daily Driver Logs and Inspection Reports.

- Oversaw the issue, receipt, processing, procurement, inventory, and management of over 11,000 items with an estimated money value of over $11million.- Analyzed customer requirements and managed stock levels to meet the need of customers- Monitored over 30 complex reports varying from daily, weekly, to monthly frequencies- Interacted with customers and suppliers to ensure order accuracy and timely deliveries - Supervised the professional development and personal well-being of several Marines in the performance of providing logistical support to AV-8B Harrier squadrons

- Oversaw a team of 4 individuals