Eric O'Connell Email & Phone Number

Culver City, California

Newport Beach, California

Culver City, California

New York, New York

• Onsite Event Manager/Captain for multiple catering events ranging in size up to 30,000+ guests• General Manager for Wave Hill NY Botanical Gardens Café where I developed all standard operating procedures for various café and special events; I also increased sales by 12% • Managed and operated the Katchkie Food Truck for Great Performances at various special events in addition to incorporating the food truck into daily service at Wave Hill NY Botanical Gardens• Opened new company venues, including Pershing Square Signature Theater Café, and trained newly hired management in company policy and procedures. Highly competent in all aspects of efficient restaurant/retail management, including planning and coordinating nightly operations, ordering for FOH and BOH through multiple vendors, assisting in development of incentive programs, setting weekly/monthly sales goals• Demonstrated ability to effectively lead a service team; highly proficient at multi-tasking and thrives in fast-paced, high pressure environments • Highly skilled in technical aspects of venue management: POS knowledge includes rPower, POSitouch, Squirrel; Microsoft Office proficiency (includes Excel for both financial spreadsheet data entry/formulas and monthly inventory)• Well-versed in all aspects of venue functions: manager, server, bartender, food runner, reservations, kitchen expediter, prep cook, line cook, and host/greeter• Managed Profit/Loss successfully and increased sales by 12% in one year• Knowledgeable in sales of food and wine pairings; Keen proficiency in selling of various spirits, including whiskey, beer, and wine• Proven instinct and ability to proactively handle guest issues• Demonstrated capability to recognize opportunities that maximize gross sales figures, guest communication, up-selling, and beverage recommendations• Experienced in coordinating group sale logistics; knowledge of providing service and assistance to top-level group sale clients and tour guides

Dizzy'S Club At Jazz At Lincoln Center

Highly competent in all aspects of efficient restaurant/retail management, including planning and coordinating nightly operations, ordering for FOH and BOH through multiple vendors, assisting in development of incentive programs, setting weekly/monthly sales goals (in retail setting), and supervision of over 15-35 employees nightly• Demonstrated ability to effectively lead a service team; highly proficient at multi-tasking and thrives in fast-paced, high pressure environments • Developed official staff training programs and guidelines for servers and kitchen servers for Dizzy’s Club Coca-Cola; experienced in training and assisting in development of newly hired staff• Highly skilled in technical aspects of venue management: POS knowledge includes rPower, POSitouch, Squirrel; Microsoft Office proficiency (includes Excel for both financial spreadsheet data entry/formulas and assisting with monthly inventory)• Well-versed in all aspects of venue functions: manager, server, bartender, food runner, reservations, kitchen expediter, prep cook, line cook, and host/greeter• Proven instinct and ability to proactively handle guest issues• Generated a diverse database of repeat clientele based on 5+ years of exceptional service• Demonstrated capability to recognize opportunities that maximize gross sales figures, guest communication, up-selling, and beverage recommendations• Experienced in coordinating group sale logistics; knowledge of providing service and assistance to top-level group sale clients and tour guides• Managed Profit/Loss successfully and increased sales by 12% in one year• Assisted in creation of seasonal cocktail menus over 5+ years• Assisted in creation of nightly specials from the kitchen• Knowledgeable in sales of food and wine pairings; Keen proficiency in selling of various spirits, including whiskey, beer, and wine