Eric Obeng

Eric Obeng Email and Phone Number

Global fitness and mental health advocate | Azure Architect Engineer @ API - American Petroleum Institute
Eric Obeng's Location
Washington, District of Columbia, United States, United States
Eric Obeng's Contact Details

Eric Obeng personal email

n/a
About Eric Obeng

Eric has been in the tech industry for over 8 years, working for a variety of private sector and government clients. Perseverance, integrity, dedication, and discipline are some of the core values that have helped Eric along his IT career. Those same core values are used daily as an advocate for mental and fitness health. Whether volunteering for a local mental health organization, attending an awareness walk, or Launching a Community Health Challenge, Eric has been able to grow and help others along the way.

Eric Obeng's Current Company Details
API - American Petroleum Institute

Api - American Petroleum Institute

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Global fitness and mental health advocate | Azure Architect Engineer
Eric Obeng Work Experience Details
  • Api - American Petroleum Institute
    Azure Engineer
    Api - American Petroleum Institute Jul 2021 - Present
    Washington, District Of Columbia, Us
    Assessing an organization's IT infrastructure to determine options for moving to the cloud; Overseeing the migration process and maintaining the new system; Performing configuration management and disaster recovery tasks; Deploying update patches.
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  • Oracle
    Cloud Engineer
    Oracle Apr 2020 - Mar 2022
    Austin, Texas, Us
    Focused on cloud domains and interconnecting the policies and requirements into a complete solution.Defining cloud Infrastructure as Codestrategies, additional components such as object storage, and datamigration strategiesAbility to engineer and configure multi-cloud, hybrid, and edge cloudsolutions
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  • Marriott International
    System Administrator|
    Marriott International Dec 2018 - Mar 2020
    Bethesda, Md, Us
    Updating servers with the latest security patchesPerforming vulnerability and penetration tests, identifying and defending against threats, and developing disaster recovery plans.Configuring access points, analyzing security requirements, and recommending improvements.Utilized Active Directory services including Group Policy, Encrypting File System, BitLocker, Domain Name Services, Remote Desktop Services, Exchange/SharePoint Server
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  • Noaa: National Oceanic & Atmospheric Administration
    Queue Manger/Tech Support
    Noaa: National Oceanic & Atmospheric Administration Jan 2018 - Dec 2018
    Washington, Dc, Us
    Assisted organizations in efficiently identifying and correcting network security vulnerabilitiesUtilize ticketing system(s) to document issues, communicate statuses, and resolutionProvide Tier1 Application support for data warehousing, job scheduling and ETL client solutionsEscalate issues as defined in documented escalation proceduresPreformed VTC configurationTriage server and network related events and ensure incidents are resolved within established SLA/OLAEnsure that all requests are resolved on or before due date assignedPerform tier 1-tier 3 incident/request/problem management tasksEnsures all equipment is properly maintained, service calls are placed in a timely manner and trackedAssist with vendor managementPerform backups and restores related to end user and server requests Monitor and act on alerts received via corporate monitoring solution and system events.
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  • Kaiser Permanente
    Help Desk Call Center Tech
    Kaiser Permanente Nov 2014 - Aug 2018
    Oakland, California, Us
    Research and document accurate solutions to users’ issues.Troubleshoot, prioritize and escalate help desk tickets as required within specified time frame.Created tickets and document customer issues using Remedy.Acquire and maintain a highly competent level of knowledge in relevant products.Kept track of individual tickets assigned to me to ensure that the customer issue has been addressed and resolved to their satisfaction.In my role I created an environment that fostered empowerment, relationships building and thinking outside the box.Provided superior customer service via client phone calls/technical help desk calls/etc.
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  • Substance Abuse And Mental Health Services Administration (Samhsa)
    Queue Manager/Security Analyst
    Substance Abuse And Mental Health Services Administration (Samhsa) Oct 2016 - Aug 2017
    Rockville, Md, Us
    Assisted organizations in efficiently identifying and correcting network security vulnerabilitiesManage and distributed tickets accordingly to each department using Manage Engine ticketing system.Created reports from manage engine and Nessus and used the data as metrics to improve on the vulnerabilities and ticket issuesWorked closely with system admin on patching issues and cloud base application that was down.Monitoring cloud base application using NAGIOS to detect critical sever issues.Trained and preform Windows migration.Using the ITIL process documented and implemented procedures for change management and service request
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  • National Institutes Of Health
    Network Specialist
    National Institutes Of Health Jun 2015 - Jul 2016
    Bethesda, Md, Us
    Resolved PC and Mac customer issues with system startup, wireless/wired connectivity, and other hardware malfunctionsEscalated to higher tier troubleshooting when neededInstructed customers on how to perform basic troubleshooting techniques to help identify issuesDirected customers remotely using BOMGAR on general operation of software applications, such as web browsers, email clients, printing, antivirus and malware diagnosis and removalLogged resolution of customer issues and customer interactions in help desk ticketing/database system Remedy and Active Directory.
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  • Carmax
    Recon Ii Tech Lead
    Carmax Aug 2006 - Jul 2014
    Richmond, Virginia, Us
    Developed technical documentation to enhance training of team personnel of 10.Created and manage excel spreadsheets categorizing vehicles that needed maintenance.Verify CarMax vehicles inventory reports and notify customer of any discrepancies.Documented all repairs in electronic repair database
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Eric Obeng Skills

Management Program Management Sql Microsoft Office Microsoft Excel Networking Customer Service

Frequently Asked Questions about Eric Obeng

What company does Eric Obeng work for?

Eric Obeng works for Api - American Petroleum Institute

What is Eric Obeng's role at the current company?

Eric Obeng's current role is Global fitness and mental health advocate | Azure Architect Engineer.

What is Eric Obeng's email address?

Eric Obeng's email address is eo****@****nte.org

What skills is Eric Obeng known for?

Eric Obeng has skills like Management, Program Management, Sql, Microsoft Office, Microsoft Excel, Networking, Customer Service.

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