I am responsible for managing the Monty’s Kenya Limited website, montyskenya.com. Monty's is a leading wine, spirits, confectionery and gift shop based at Sarit Centre Nairobi.My duties include• Products listing and content management.• Generating Google and Meta adverts.• Customer service and social media management and engagement.• Relationship management.• Order fulfillment and dispatch.• Sales and business development, I up sell and cross sell products to our… Show more I am responsible for managing the Monty’s Kenya Limited website, montyskenya.com. Monty's is a leading wine, spirits, confectionery and gift shop based at Sarit Centre Nairobi.My duties include• Products listing and content management.• Generating Google and Meta adverts.• Customer service and social media management and engagement.• Relationship management.• Order fulfillment and dispatch.• Sales and business development, I up sell and cross sell products to our customers. I ensure that we minimize or eliminate payment reversals to customers for products that have stocked out by offering alternate products.• In-house photography and image editing.• Monitoring web analytics and preparing reports which enable us to make informed decisions on which products or categories we will prioritize on marketing on the website.Selected AchievementI increased the net sales for the year 2023 by 30% as compared to the previous year which was achieved by closely monitoring web analytics and curating content to what our audience mostly searches for and purchases from the website. Show less

Responsible for all ICT operational activities and taking responsibility for the effective management of the department by communicating of job expectations, planning, monitoring and appraising job results, coaching, coordinating, and enforcing systems, policies and procedures of the company’s ICT functions. This goes to assuring linkages between chain participants as well as a more effective control of time, cost, and quality of the services rendered.• Active Directory Administration… Show more Responsible for all ICT operational activities and taking responsibility for the effective management of the department by communicating of job expectations, planning, monitoring and appraising job results, coaching, coordinating, and enforcing systems, policies and procedures of the company’s ICT functions. This goes to assuring linkages between chain participants as well as a more effective control of time, cost, and quality of the services rendered.• Active Directory Administration, Mail Administration and Network Administration Show less

Dealt with how users within the organization were given an identity - and how it was protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization.• Compliance and audit and IT security training.• Core banking and auxiliary systems user support.• Identity and access management; process, revoke and review user requests.• IT security implementation… Show more Dealt with how users within the organization were given an identity - and how it was protected, including saving critical applications, data and systems from unauthorized access while managing the identities and access rights of people both inside and outside the organization.• Compliance and audit and IT security training.• Core banking and auxiliary systems user support.• Identity and access management; process, revoke and review user requests.• IT security implementation, review and compliance.• Monthly user rights reviews.• Participation in ICT projects.• Managed management trainees and interns departmental rotation schedules and offered continuous advice and guidance on the department's best practices and responsibilities.Selected AchievementIn collaboration with the Human Resources team, my unit was able to develop template documents for onboarding and off boarding users from ICT systems to minimize user rights allocation errors which would be picked up during audit exercises. Show less

As Project Coordinator for the ICT department my duties and responsibilities included;• Managed and negotiated procurement and logistics for ICT equipment for all branch setups and expansions.• Managed management trainees and interns departmental rotation schedules and offered continuous advice and guidance on the department's best practices and responsibilities.• Managed asset inventory and facilitation of insurance for ICT equipment.• Contracts and SLA… Show more As Project Coordinator for the ICT department my duties and responsibilities included;• Managed and negotiated procurement and logistics for ICT equipment for all branch setups and expansions.• Managed management trainees and interns departmental rotation schedules and offered continuous advice and guidance on the department's best practices and responsibilities.• Managed asset inventory and facilitation of insurance for ICT equipment.• Contracts and SLA management.• Facilitated disposal of obsolete ICT equipment in collaboration with the Finance and Procurement & Logistics departments by consolidating the net book value of the equipment and inviting bids from interested buyers.• Provided intermittent desktop user support.• Management of branch and Head Office ICT maintenance budgets ensuring that the appropriate budgets were utilized.• Managed immigration activities for consultants/vendors, sourcing, negotiation and delivery of project deliverables and participation in development of project documentation and safe storage of the same.• Reviewed invoices with the relevant project leads before submission to Accounts Payable for payment• Vendor relationship management together with the various departmental function heads.Selected AchievementI successfully coordinated procurement and logistics for two of the Bank’s milestone projects in 2013, these being the upgrading of the core banking system and construction and commissioning of the new tier 3 data centre which were completed on time and within budget. Show less

The primary focus of this role was Marketing and selling personal loans to qualified candidates employed with organizations within our MOU. Succeeding in this role entailed excellent communication skills with solid knowledge of banking processes and products.• Advised customers on bank services for their needs.• Referred clients to in-house financial experts, as needed.• Reached out to potential customers to generate new business.• Presented financial products and services to… Show more The primary focus of this role was Marketing and selling personal loans to qualified candidates employed with organizations within our MOU. Succeeding in this role entailed excellent communication skills with solid knowledge of banking processes and products.• Advised customers on bank services for their needs.• Referred clients to in-house financial experts, as needed.• Reached out to potential customers to generate new business.• Presented financial products and services to existing and prospective customers.• Performed administrative duties. Show less

Implementation Assistant and End User Trainer of Queue Management Systems (QMS) at Kenya Airways Sales and Ticketing office and Ministry of Lands Banking Hall• System training for the office manager on requirements such as relevant report generation.• Conduct a dry run to ensure the systems were working accordingly.• Trained the users on keypads use and system performance.

• Restoration and repair of faulty equipment from various branches and departments.• Support and maintenance of the banking systems.• Development of new systems/adjustments to meet requirements of clients and users.• Technical Services: Network administration and configuration of machines.Selected Achievements• Within a team of interns, we developed an Automated Workshop Inventory System to complement the present manual book recording system that was in use at the… Show more • Restoration and repair of faulty equipment from various branches and departments.• Support and maintenance of the banking systems.• Development of new systems/adjustments to meet requirements of clients and users.• Technical Services: Network administration and configuration of machines.Selected Achievements• Within a team of interns, we developed an Automated Workshop Inventory System to complement the present manual book recording system that was in use at the time.• The system was developed using Microsoft Visual Basic 6 and Microsoft SQL Server as the database development tool. Show less