Ohimai Ogedegbe Email & Phone Number

Wolverhampton, England, United Kingdom

* Providing analysis and reporting on outstanding data items and issues resulting from the onboarding of data by the Fund’s employers.* Error reports in relation to the quality of data to Scheme employers.* Bulk processing and validation of all amendments to member records.* Undertake data rectification activities to ensure the right information is held and processed correctly.* Supporting specific data cleansing/management projects where required.

Telford, England, United Kingdom

• Proactively engaging with clients via phone, email, and web chat to address inquiries, resolve issues, and ensure a positive customer experience.• Assisting clients with inquiries related to pension, investment and insurance products, providing clear and accurate information.• Maintaining confidentiality and upholding information security standards in handling sensitive customer data, ensuring compliance with financial regulations and organisational policies.• Collaborating with team members through SharePoint, sharing documents and participating in discussions to support project goals.• Using my analytical skills to solve complex customer queries, leading to improved customer satisfaction.• Implemented data protection and privacy measures within the CRM system, ensuring compliance with regulatory standards such as GDPR.• Providing top-notch customer service by combining administrative expertise with a commitment to regulatory compliance.• Proficient in managing Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business.• Collaborating with the compliance team to implement financial regulatory conduct standards, contributing to a secure and compliant working environment.• Ensuring compliance with the Data Protection Act and GDPR in all administrative processes, safeguarding customer information and privacy.• Utilising Microsoft Office Suite to draft and format letters, presentations, and reports, enhancing communication efficiency within the team.• Maintaining accurate and up-to-date customer records, ensuring compliance with regulatory requirements.• Proficiently navigating the office's systems and software to access customer information and process transactions.• Ensuring all customer interactions and processes comply with relevant financial regulations and industry standards.• Building strong relationships with customers to enhance loyalty and satisfaction.

• Participated in incident response activities and conducted root cause analysis to prevent future occurrences.• Conducted comprehensive penetration tests on web and mobile applications to identify security weaknesses and vulnerabilities.• Utilised a variety of tools and techniques, including Burp Suite, OWASP ZAP, and manual testing methods, to perform detailed security assessments.• Stay updated with the latest security trends, vulnerabilities, and attack vectors relevant to web and mobile applications.• Perform manual testing techniques including SQL injection, cross-site scripting (XSS), CSRF, and authentication bypass.• Collaborate with development teams to review and fix security vulnerabilities, ensuring the implementation of best practices.

Nigeria

• Analyse large datasets to extract meaningful insights and support strategic decision-making.• Develop and maintain dashboards and reports using tools like Power BI, and Excel, improving data visibility for business units.• Perform data cleaning and preprocessing to ensure high data quality and reliability.• I conducted in-depth sales data analysis to identify trends and opportunities, resulting in a 15% increase in sales over six months.• I utilised SQL to query large datasets from multiple databases, performing data cleansing and transformation.• Scheduled appointments and coordinated service timelines, optimising customer experiences.• I collaborated with cross-functional teams to understand business needs and provide data-driven recommendations.• Automated data collection and reporting processes, reducing manual effort by 30%.• Effectively communicated technical solutions to non-technical clients, ensuring a clear understanding of resolution steps.• Collaborated in the creation of detailed financial and operational reports using Excel and SQL.• Generated reports to analyse customer feedback, contributing to service improvements.• Analysed customer behaviour data to support marketing campaigns, contributing to a 10% increase in customer retention.• I conducted market research and competitor analysis to inform business strategies.• I collaborated with IT teams to implement data integration and automation solutions.• Present findings to stakeholders through clear and compelling visualisations and reports.ppreciation events, and enhancing client-company relationships.

Benin City, Edo State, Nigeria

• Identifying and mitigating potential security risks and threats• Leveraged a wide range of security tools to manage security threats and vulnerabilities• Support testing and evaluation of security tools• Worked closely with security partners to respond to and investigate security incidents.• Carried out frequent risk assessments• Used various security tools such as SIEM, AV, EDR, DLP, IAM, and others.• Monitored network traffic and security events using SIEM tools to detect and respond to suspicious activities in real-time.• Strong knowledge of operating systems including Windows, Linux, and Unix.• Participated in disaster recovery planning and testing to ensure business continuity in the event of a security incident.• Supported internal and external IT audit activities.• Conduct market research to proactively identify potential cyber threats and suggest actions to prevent.• Collaborated with IT and other departments to address security vulnerabilities and implement best practices.

Nigeria

• Utilized React, C#, and TypeScript to develop responsive and user-friendly front-end interfaces for enterprise-level websites and applications.• Collaborated with cross-functional teams in an Agile environment, contributing to full development for enterprise-level websites and applications.• Communicated effectively with stakeholders to gather requirements and provide regular project updates.• Good business and process analysis skills• Established strong relationships with product managers and stakeholders, ensuring alignment with project goals.• Conducted analytics and performance data analysis, identifying optimization opportunities for enhanced user experience.• Leveraged Azure DevOps for continuous integration and deployment.• Demonstrated initiative and resourcefulness, consistently addressing challenges with a positive attitude.• Worked with senior developers and designers to implement web applications using HTML, CSS, JavaScript, ASP.NET, and Python.• Utilized containers within Azure DevOps for seamless deployment and continuous integration.• Employed Elasticsearch for efficient data retrieval and manipulation, contributing to improved application performance.• Prioritised work effectively, escalating critical issues while maintaining composure under pressure.

Nigeria

• Interpreted and analyzed large datasets to extract meaningful insights for business improvement.• Monitored data sources, ensuring accuracy and consistency in reporting.• Generated and provided daily reports to branch networks, facilitating informed decision-making.• Recorded and tracked changes in data trends, identifying anomalies and patterns.• Transformed complex data into easily digestible formats, enabling actionable insights and strategic recommendations.• Presented findings and visualizations to stakeholders, facilitating data-driven discussions.• Validated data integrity and verified results through rigorous testing and analysis.• Assisted in data modelling projects, contributing to the development of predictive models.• Conducted statistical analysis to identify correlations and trends in customer behaviour.• Collaborated with teams to perform business analysis, aligning data insights with organizational goals.• Utilized SQL for data extraction, transformation, and loading (ETL) processes.• Created compelling data visualizations using Power BI to convey insights effectively.

Software Engineering

Cybersecurity

Ccna

Data Analytics

Web Development

Oracle Database Administration

Bachelor Of Science - Bs, Geology/Earth Science, General