Eric Oliva Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina

Responsible for growing current accounts and recruiting new accounts in the Central Territory. Develop new business and relationships with key decision makers. Engage business development resources and vendors to create plans to grow their business and gain trust. Identify new growth opportunities and listen to ongoing situations so i can make decisions and solve difficult problems.

Greenville, South Carolina

Investigation and communication with both internal and external customers regarding collection of loans, mortgages, checking & saving accounts. Listen and understand why the borrower is in debt so we can help determine a short/long term solution. Demonstrate negotiation skills when working with debtors to start some payment plan or offering a settlement. Be responsible to meet my daily goals such as dollars collected, average talk time, promises taken, and total number of calls

Columbia, South Carolina

Answer guest questions about hotel amenities and provide information about local businesses or attractions in the area. Deliver requested items to guests’ room. Answered questions regarding room charges and processed final transactions

Columbia, South Carolina Area

Served as active Manager on duty for 2 days a week. Established goals for the implementation and execution for HILTON Standards. Ensured the highest level of service was presented to our guests and offered compensation for any guests who had challenges. Created my agent’s schedule every week and coordinated employee engagement events to encourage team. Increased guest service scores by decreasing check-in times and coaching agents with proper challenge-resolution procedures

Columbia, South Carolina Area

Cross-trained in other departments to enhance the customer’s hotel experience. Responded to telephone and in-person requests for information, entered reservations, and handled guest requests in a timely manner. Completed shift reports each day detailing reservations, check-ins and outs, charges, and any other information requested by management

Columbia, South Carolina Area

Identified and corrected safety hazards in my parking area. Communicated effectively to maintain good work flow and directed customers to appropriate parking space. Gained customer service, accounting experience and organizational skills by counting money, locking it up safely, delivering change to customers, and being friendly and personable with customers

Easley, South Carolina

Displayed knowledge and enthusiasm about the restaurant’s menu and products. Skillfully promoted items on beverage lists and weekly restaurant specials.