Eric Olivieri Email & Phone Number

Boston, Ma, Us

Cambridge, Massachusetts

• Provides administrative support to MIT's Deshpande Center for Technological Innovation by using knowledge of the Institute and other departments to anticipate and initiate actions regarding office operations.• Interacts with faculty, students, visitors, and outside volunteers by greeting them in person, answering phone calls, and responding to emails.• Schedules meetings using Doodle Poll, book rooms, and send reminders while setting up and troubleshooting AV, WebEx, and conference calls.• Updates database in FileMaker Pro, post financial transactions, and compile analytical data to present in a well-structured way. • Supports event set-up by sending event invitations, producing nametags and materials, ordering food, and assisting in execution of event.• Assists with marketing and communications, including writing and graphic design using Abode Illustrator and Photoshop.• Maintains social media accounts including Twitter and LinkedIn.

North Quincy, Ma

• Converted billing of ILEC business phone lines including DSL, Centrex and POTS lines to Granite’s service by creating detailed purchase orders in the company’s intranet database.• Communicated with internal departments on projects to ensure accurate service and billing migration for customers.• Troubleshooted by email and phone with AT&T employees to ensure proper resolution of any incorrect billing records or telephone service interruption.• Directed team members and train new employees on all technical and interpersonal aspects of daily provisioning operations.• Created and edited work reports through Excel of daily percentage goals and provide updates on any special projects and technical issues. • Supervised team in absence of the supervisor by delegating tasks to meet departmental and specific team goals.

Boston, Ma

• Exhibited passionate, friendly, helpful, and real customer service while performing daily store operations of cashiering and supporting workforce team.• Managed daily operation of 10 cash registers including opening and closing function of cash tills, banking daily sales, filing receipts, and handling deposits. • Trained new associates in operating registers and solving customer issues at the point of sale or by phone.

Boston, Ma

• Distributed taped footage and retrieved necessary supplies for client needs.• Maintained cleanliness of editing suites before and after editing sessions.• Logged footage for MTV made-for-TV movie and handled Adobe After Effects software with editor.• Catalogued footage into spreadsheets for inventory records.

Boston, Ma

• Archived footage daily and catalogued music files, Quick Times, and various elements including videotapes, DVD's, and media equipment.• Produced DVD's of ads for the Cadillac and Hummer accounts screened for client approval. • Posted Palm, Product (RED), and TIAA-CREF commercials to servers and ftp sites. • Edited customer ads into product reels using Final Cut Pro.