Perform administrative and operational oversight for a wide range of service provider agreementsfor the aviation division, including but not limited to janitorial services, parking and shuttleservices, mechanical and fueling systems maintenance, general contractor services,escalator/elevator maintenance, HVAC/chiller maintenance, interior plantscaping, and otherservice, maintenance, staffing, resource and support services.

Responsible for ensuring all requirements of the TSA's 49 CFR Part 1542 as it relates toairport badging are fulfilled. These duties included intake of badge applications, fingerprintingof applicants, reviewing TSA threat assessments, reviewing criminal histories, administeringSIDA testing, and issuing badges.Responsible for maintaining the storage and confidentiality of large amounts of security sensitive information and personal identifying information.Other duties included communicating with internal departments, external vendors, and airporttenants regarding badge status, audits, and billing issues.

Operated a 800-MHz trunk radio system to dispatch police, security, fire, medical, or otherpersonnel and equipment to the scene of an emergency and relays instructions or information toremote units. Maintained radio contact with units on assignment. Compiled data and maintainedrecords of the emergency event, equipment and personnel dispatched and/or disposition ofemergencies.Operates multi-line telephone console to receive incoming calls for assistance, general airport/administrative questions and emergencies. Questions callers to determine the nature of theproblem or concern, and in accordance with established guidelines, determines the type andnumber of personnel, response or equipment needed.Monitors airport fire alarm control panel which indicates location of fire alarms or otheremergency events, security and access control alarm system indicating unauthorized access tospecific secure areas. Monitors covert, overt, and duress alarms from screening checkpoints andclosed circuit television systems. Sends and receives information using Windows basedcomputer programs and Computer Aided Dispatch terminal; opens and closes security doors andgates; and scans TV monitors for emergency or security problems.Enters and updates work orders for critical equipment and communicates outages to maintenancestaff. Completes and maintains the daily airport status board and shift briefing report.Tests communications equipment, alarm equipment, and backup systems to ensure serviceability.Activates Port Authority internal emergency communications/notification system to notifyauthorities or personnel of emergencies or impending severe weather.Queries, conveys and enters a variety of information relating to law enforcement activities usingthe Criminal Justice Information Systems (CJIS).Operates a variety of office equipment; and performs related duties as assigned.

- Responsible for coordinating, processing and analyzing of mortgage applications from GFE acceptance to closing.- Verified applicant income, creditworthiness, and employment.- Worked with title companies to ensure clean titles and timely closings.- While in sales, responsible for sale of deposit products in a high-volume call center.- Demonstrated a passion for the product by evangelizing their features and benefits to customers.

- Booked loads based on conducting interviews over the phone with customers to obtain information in regards to their needs and specifications and determine the appropriate service based upon that evidence.- Verified that all relevant load information is obtained and accurate.- Assigned the appropriate truck to the load and adjudicated the load planning process.- In the case of HAZMAT loads, determined which drivers are eligible to haul hazardous materials.- Negotiated rates with customers based on organizational rate standards and adjudicated the load acceptance process.- Maintained and expanded customer relationships by providing quality service.- Worked with fleet managers to maximize revenue and increase productivity.

- Performed pick-up and delivery of customer packages while upholding the integrity of FedEx's best practice methods.- Maintained customer relationships by interviewing decision makers about their current and future express and ground shipping needs and making relevant recommendations.- Investigated new sales leads by constantly monitoring competitor's volume.

- Listed, marketed, and sold recreational properties.- Interviewed clients and researched public records to determine appropriate listing prices for properties.- Maintained licensure by participating in continuing education to keep pace with new legislative policy changes.- Developed and maintained company web site by learning and applying new technology.- Entered property information and updated status using the web-based Multiple Listing Service (MLS) system.

- Wrote and designed marketing materials including brochures, print advertisements, web site content, business proposals, marketing plans, newsletters, and sales rep materials.- Wrote user's manuals for software that was bundled with professor's edition college textbooks.- Led initiative to re-create company web site. Worked closely with web developers to design a more professional presence on the web that could also be used as a more effective marketing tool.- Acquired basic HTML skills to develop WebCT course for customer based on college Spanish textbook.- Assisted technical support department in times of high call volume and provided technical guidance to college professors who used our product.- Examined and evaluated competitive products to determine and establish SWOT analysis.- Conducted interviews for the hire of new employees to determine eligibility of applicant for available vacancies.- Achieved "Employee of the Quarter" award for the 2nd quarter of 2002.

- Assisted account executives in the selling of radio spot time to local advertising agencies.- Entered radio buys into computer system, negotiated with media buyers and radio stations, resolving invoice discrepancies.- Responsible for LAN (Local Area Network) maintenance and administered technical guidance for all employees in the office. Also responsible for the training of new employees on computer software.- Promoted to Sales Associate after 9 months. New responsibilities included more direct interaction with advertising agencies and radio station sales managers in negotiating spot advertising rates and scheduling.

- Duties included adjudicating television advertising buys, analyzing makegoods, negotiating with television sales reps on makegoods, resolving invoice discrepancies, assisting media buyers, analyzing television ratings.- Authorized payment of discrepant invoices.- Coordinated implementation of new agency-to-sales-rep communications software by interviewing competing advertising agencies concerning their experiences using the software.