Mainly handles Singapore Corporate Clients Trade “inbound call and enquiries” related to Letter of Credit (LC), Documentary Collection, Trade Loan Financing, Supplier Financing, Banker Guarantees/Standby LCs.  Perform service recovery, manage client expectations and provide feedback to improve services turnaround and standards.  Perform monthly staff call reviews and provide feedback to improve services delivery standards.  Conducted Virtual Trade Training for teams using Zoom Meeting due to lockdown and social distancing restriction.  Trained newbies on services handling and system walk-through.  Engaged in 1-to-1 buddy system to help newbies move up the learning curve.  Prepared monthly report, performed deep-dive enquiries analysis and explore ways to address issues arise.  One of the pioneers for Singapore Service Migration project in charge of all the Trade Enquiries transitions from Singapore to Penang HUB office.

Provide key strategic business information, best practice and networking opportunities for senior industry decision-makers. Speak to senior level decision makers to identify thier business needs for more practical industrial-focused training and match them.

-Focusing on an assigned portfolio of customers-Build and strengthen enduring business relationships-Understanding and managing customers’ needs and expectations in meeting long-term financial objectives with Wealth Management expertise and strategies, plus excellent service quality

Extensive experience in-Process Improvement Design & Implementation-Trade Finance Services & Product Management-Provide Technical Support to Regional Relationship Managers-Compliance with guidelines and policies governing trade finance-Consistently deliver services in line with agreed service standards and turnaround time (SLA) to meet customers' expectations. -Project Delivery Manager - APAC New Business Implementation-Processing of Import-Export Letters of Credit, Import-Export Bills & Collections.