Eric Ortwerth Email & Phone Number

Denver, Co

Longmont, Colorado, United States

Working in dual roles as on site and remote customer technical support, and as Director ofTechnical Support itself.Primary administrator of Hybrid Cloud Backup servers on Server 2012 R2, Server 2016, and Server2019 platforms responsible for data lifecycle management of customer data.Reporting support status to CEO and acting as liaison and customer advocate to engineering.Primary customer consultant mapping data protection requirements to software features,including Exchange, SQL, Active Directory, file server data retention, replication and recovery.Primary customer consultant on storage recommendations.Powershell scripting to facilitate and enhance software functionality for customer needs andsupport workarounds, such as backup of cluster shared volumes.

Parker, Co

Providing IT support and services to churches, schools and SMBs in the Denver Metropolitanarea.Services include strategic consulting with organizations throughout project planning,implementation and ongoing maintenance of hardware and software and systems administration.Support physical infrastructure, wiring, telephony, firewall, VPN, email, TCP/IP, wireless networks,Internet filtering, desktop support, mobile devices.Manage day-to-day business operations.

Washington D.C. Metro Area

Providing on site customer support to non-profit organizations in the DC Metro area whileearning technical certifications at the main office.Consulting and recommending IT project proposals.Team leader to a small group of IT consultants to foster communication and teamwork and toprovide backup to on site technicians by pooling technical knowledge.