Eric Oscarson Email & Phone Number

Provo, Ut, Us

Orem Utah

Job SummaryThis position closely works with one of Blendtec's major accounts, Jamba and leads a team of account managers. Essential FunctionsAct as the key interface between the major account and Blendtec with all relevant divisions. Proactively plan, coordinate, and follow up on assignments for the benefit of the major account.Lead a Customer focused team to achieve goals and deadlines for the major account’s expansion both domestic and international.Communicate timely and develop a strong relationship with major account through consistent follow through and reporting.Communicate, plan, and implement projects based on needs of the Customer. Guide and support account managers in coordination efforts with other departments.Employee leadership management including employee development, training, payroll, and performance management.Maintain, improve, and standardize processes and training documents for team.Provide leadership and direction to account managers. Teach customer relationship management to team members, and support team. Develop process improvement plans and metrics using six sigma/lean techniques, PDCA method. Coach or Sensei improvement projects conducted by team members.Support account managers and EDI specialists in a team environment.Lead teams for systems improvement and coordinate with other departments.Understand email, ACD phone systems, EDI, CRM, ERP and order to cash processes.Handle escalated customer, distributor, or employee relations issues.Order management process coordination with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.Other duties as assigned.

A team player as well as a leader, tasked with balancing multiple accounts, and developing and maintaining relationships with internal and external clients. Developed and implemented strategies for retaining and promoting top sellers for eBay, and shared this knowledge with new employees to ensure their success. Using existing metrics for determining sales effectiveness, improved methods and deliverables on sales goals.Achievements• Promoted after 14 months• As part of selection process at time of promotion, was asked to train employees in Manila Philippines

Promoted to account manager after 17 months.

In this internal-focused position, maintained records of employee performance, analyzed and interpreted employee metrics and helped develop improvement plans. Promoted to lead position after six months.

Kept a high level customer-focused approach to helping eBay customers and clients.

Charged with reducing the amount of fraudulent activity taking place on eBay.Achievements• Created the VeRO chat pilot working closely with legal and policy • Trained team members on policies and procedures• Helped reduce amount of fraudulent activity by .7 %- a robust monetary savings for the company.

Bachelor Of Arts (B.A.), Comparative Literature

Associate'S Degree, English