• Providing advice and guidance to managers on employment matters; influencing management and the leadership around the people agenda to maximise service performance. • Identifying HR priorities from corporate and departmental plans, translating business requirements into effective HR practices and delivering people solutions aligned to business objectives. • Delivering key HR initiatives across the HR spectrum, including workforce planning, restructuring, resourcing, talent management, pay and reward, employee relations, employee engagement and performance management. • Provide advice and support to employees and managers in all aspects of the employee lifecycle including; recruitment and selection, onboarding, induction, performance management, and employee relations, engagement and wellbeing. • Support the implementation of the company’s people plans by pro-actively working with staff and line managers to develop a culture of responsibility and accountability for front line human resources management and embed a performance culture. • Maintaining a clear understanding and providing up to date knowledge of the legal framework within which HR operates; developing HR policies in line with current legislation and keeping abreast of modern HR procedures and best practice. • Partner and coach managers to support the delivery of people plans and initiatives and encourage a culture of line manager responsibility and accountability for front line human resources. • Lead the implementation of continuous improvement initiatives, using business knowledge and intelligence to inform changes and develop solutions to ensure that all HR operational systems and processes are fit for purpose. • Ensuring the smooth running of working parties to facilitate the delivery of HR policies, projects and initiatives and ensure the terms of HR service level agreement are been met.

• Facilitating the development, reviewing and implementation of all relevant Human Resource Policies in line with the new labor laws so as to enhance good HR management practices in the organization.• Participating in the annual budget making process by developing and justifying the budget proposals for the Human Resource Department. • Developing an annual calendar on training & development programs aimed at building staff capacities and competencies in liaison with heads of departments.• Spearheading the introduction, implementation of a performance management system across the organization.• Providing employee relations support to managers and maintaining a conducive working environment by handling staff grievances at all levels in a prompt and conscientious manner.• Coordinating the staff recruitment process of the company in a timely manner so as to ensure that the business of the Company does not suffer.• Continuously reviewing the organizational and departmental structures and the related staff numbers so as to ensure that the company has a structure and a staff compliment that delivers the objectives and financial targets of the Company’s strategic plan.• Providing advice and coaching on human capital management, and giving guidance on the Company’s HR processes to the Line Managers.• Manage and Monitor employee benefit programs administration e.g. Pension Scheme, Group Personal Accident Insurance, Medical, Leave Allowances and other incentives.• Enforcing Health Safety and Environment rules and regulations by championing the implementation of HSE policy in all business decisions and activities.

• Developing and implementing a HR strategy based on the overall company strategy to ensure that business needs are met.• Developing a HR Budget based on the strategy and effectively manage it to ensure cost management goals are achieved.• Developing and implementing HR management policies and procedures and monitor all HR activities and practices to ensure compliance.• Managing the recruitment process in a manner that ensures that right calibre of employees are hired and that new employees receive proper instructions regarding their duties and terms of employment.• Generating policies and procedures for performance management process and all related functions including staff appraisal, training, planning and implementation of incentive schemes.• Managing industrial relation matters and offering training, advice and general guidance to Managers and Supervisors on labor laws and related market practices so as to ensure a harmonious work environment.• Handling staff grievances in a prompt, conscientious manner while paying heed to the company’s business needs and policies.• Preparation of manpower audit reports to facilitate manpower planning and succession planning.• Coordination and implementation of HR projects (Job Evaluation, review of scheme of service, review of HR policies, processes and documentation).• Training Managers and Supervisors on basic staff management and disciplinary skills.• Maintaining Leave schedules and Calendars.• Monitoring and ensuring compliance issues are adequately addressed and maintained.• Handling Occupational Safety and Health matters.

• To ensure HR practices are in line with Legislation and best practice –updated as and when legislation dictates.• Update, maintain and implement the company policies and procedures required by and in line with legislation, HR best practice in consultation with Management. • Ensuring service delivery of the recruitment process of the management positions which include documentation, initial shortlist, reference checks and developing database.• Managing the recruitment process including database development, shortlist, interview, selection and orientation of quality staff for the organization.• Manage and Monitor employee benefit programs administration e.g. Pension Scheme, Group Personal Accident Insurance, Medical, Group Life Cover, Leave Allowances and other incentives.• Implementing Human Resource Policies, processes and procedures while ensuring compliance and adherence by staff.• Conducting employee orientation, preparing induction program and training interventions.• Development of staff training needs, keeping records of courses or training attended and claiming rebates from the National Industrial Training Authority (NITA).• Co-ordination of the staff annual assessments and appraisals through the Heads of Departments.• In charge of Human Resource Management Information Systems (HRIS) and Electronic Time Attendance.• Ensuring proper administration of the payroll.• Maintaining proper administration of the Leave Management System.• Enforcing Health Safety and Environment rules and regulations by championing the implementation of HSE policy in all business decisions and activities.• Supervising the staff canteen management system and making accurate deductions on the payroll.

• Responsible for marketing product portfolio to individuals and medium sized cooperate clients.• Maintaining a regular and accurate virtual update of all prospective and closed business.• Plan and prioritize personal marketing activities and client contact towards achieving set out team and business aims.• Consolidating relationship with travelling agencies and broader clientele through effective service.• Compiling and writing of reports for review and easy planning set to reach out to the broader market.• Initiating projects to help the community as an effective means to create good customer relation.• Research and development of the existing products and making improvements to stay in the market.• Designing and implementing marketing plans to effectively reach out the market.