Cash management, banking, accounts payable, book keeping, inventory control, logistics, maintain ATMs, HR

Hands-on manager with extensive hospitality background from every facet of the beverage retail industry. Emphasis on reducing overhead expenses coupled with thorough customer service training to my direct contacts and stringent operational procedures has produced positive results in customer satisfaction, employee retention and impressive week to week and year to year sales.• Lowered product shortage from 38% to as low as 0.5%• Increased weekly and yearly sales on average between 3-12%• Reduced expenditures/increased inventory by using all resources from available vendors• Implemented program to increase tenant count• Maintained pertinent building and other various compliance inspections up to date and on a first time pass basis• Increased staff morale and lowered turnover rate• Streamlined the cash management process for the establishment• Implemented staff scheduling to curb overtime expenditures• Coordinated all special events

Responsible for creating an elevated ambiance/atmosphere by training staff to assist in the catering to customers with discerning tastes and providing a white-glove personal experience that exceeds customers expectations.

Responsible for attaining establishment's desired clientele and assisting the general manager with operational components of the venue.