Eric Ouellette Email & Phone Number

I support our area of the business responsible for processing and screening thousands of applications to join our freelance network weekly. I am responsible for acting as an interpreter between business objectives and the underlying data. I work with stakeholders on developing and measuring new performance metrics along with accompanying analysis and self-service dashboards.

Milwaukee, Wisconsin

I am a Business Process Engineer working on our TELS Building Services Supply Chain team where I have been for 2+ years. Our team is responsible for a $100 million supply chain where we form new and manage ongoing partnerships with commercial service providers (electrical, plumbing, HVAC, etc.) who provide work for senior living facilities. I have a unique role on the team where I am responsible for establishing how business processes are done along with providing other solutions that allow our… Show more I am a Business Process Engineer working on our TELS Building Services Supply Chain team where I have been for 2+ years. Our team is responsible for a $100 million supply chain where we form new and manage ongoing partnerships with commercial service providers (electrical, plumbing, HVAC, etc.) who provide work for senior living facilities. I have a unique role on the team where I am responsible for establishing how business processes are done along with providing other solutions that allow our operations to scale with a fast-growing business.I have faced unique challenges such as being apart of the initial assessment of COVID-19’s impact on international supply chains resulting in work from those efforts being requested by the White House response team. I have reduced costs for the company by reducing the time and labor required to onboard new service providers by 60% - saving the company $600,000+ over two-years. I have expanded our business by designing and building a project that has vastly increased the number of providers in our service network which forecasts tens of millions in additional revenue per year.I have also been provided opportunities that allow me to develop outside my standard job. For 3+ years, I have helped manage the Milwaukee-side of the relationship with our business process outsourcing team in China giving me new perspectives and bettering my communication skills. I also help lead our Operations and Supply Chain internship program which has provided me opportunities to interview candidates, give development feedback, and help shape the program as a whole. Show less

Milwaukee

Act as a resource supporting quality and productivity projects, under close direction of the Quality team and business partners. Utilizing education and experience to help eliminate the errors that cost us our profit and/or reputation.Assist in managing the Milwaukee side of our business process outsource team by providing documentation and clarification when necessary.

Worked on optimizing and improving our phone routing system using simulations and process mappingImproved and created documentation for multiple processes regarding invoices, sourcing, and quality controlCoordinated service requests while working with my partners to ensure the highest quality and quickest results possibleProvided support to the online platform team by completing requests from customers regarding necessary changes to their accountsNominated for… Show more Worked on optimizing and improving our phone routing system using simulations and process mappingImproved and created documentation for multiple processes regarding invoices, sourcing, and quality controlCoordinated service requests while working with my partners to ensure the highest quality and quickest results possibleProvided support to the online platform team by completing requests from customers regarding necessary changes to their accountsNominated for awards for high quality of customer service, hard work, and productivity Show less

Bachelor’S Degree, Industrial Engineering

Activities and Societies: Institute of Industrial and Systems Engineers, President I have taken multiple classes related to industrial.

High School

Activities and Societies: FBLA, HOSA, Math Club, Math Team, Student Council, M3 Challenge participant, Baseball, Tennis