Eric Ouellette Email & Phone Number

• As a Senior Technical Analyst, my responsibilities are to:
• Supervise five employees as part of Desktop Services;
• Provide input and technical direction in planning the technical infrastructure and analysing business and systems needs for end user requirements and in the development and implementation of IT applications, policies.
• Resolving complex technical problems for small to large sized projects, and analyzing and documenting business and user needs;
• Writing technical proposals, feasibility studies, product and selection comparisons and numerous technical reports;
• Provide orientation, guidance and informal training to other employees;

• As a Intermediate technical Analyst (Citrix), my responsibilities are to:
• Implement and provide support for thin client solutions;
• Troubleshoot desktop and server issues;
• Work on Infrastructure Major Projects;
• Maintain and Administer Citrix Farms, Citrix XenServer, Citrix XenDesktop, and Citrix Provisioning Services environments at BCF;
• Participate in on-call rotation for Citrix and Desktop Issues;

British Columbia, Canada

As a Senior Technical Analyst at Myra Systems my expertise is to Design and Implement application, desktop, and server virtualization environments with a focus on Citrix and Microsoft products. I also provide support and analysis for Citrix and Microsoft environments.Clients who I have provided services to:BC Pensions CorporationCity of VictoriaMinistry of.

New Brunswick, Canada

• Troubleshoot desktop and server problems;
• Organize and implement Infrastructure Projects;
• Maintain and Administer Active Directory, DNS, and DHCP;
• Create, manage, and deploy GPO’s;
• Perform daily maintenance on Service equipment;
• Perform Backup and Restores on systems;

New Brunswick, Canada

• Troubleshoot desktop and server hardware problems;
• Repair desktops, laptops, servers, and printer hardware/software;
• Provide warranty service for HP, Compaq, IBM, and Toshiba;
• Setup Network hardware and wire installation;
• Manage remedy incident and change tickets efficiently; and
• Provide on-call rotation as needed.

New Brunswick, Canada

• Operate and monitor system resources as required by department documentation;
• Document, report and/or resolve problems; respond to customer requests;
• Perform all assigned preventative maintenance and housekeeping of department hardware and equipment;
• Demonstrate a complete awareness of all emergency procedures by training junior resources;
• Respond to an emergency situation as defined by emergency procedures;
• Enforce rules and standards;

New Brunswick, Canada

• Troubleshoot customers LAN problems, including CPE equipment;
• Build rapport with customers over the telephone;
• Gather information to understand and analyze customer requirements;
• Respond to and appropriately action customer requests and complaints;
• Provide product, service and pricing explanations;
• Assess and record customer complaints or problems and arrange for action;

New Brunswick, Canada

• Work to maintain SLA (service level agreement) levels;
• Assess customer needs;
• Build rapport with customers over the telephone;
• Gather information to understand customer requirements;
• Respond to and act on customer requests and complaints;
• Process calls and provide prompt and accurate service;

New Brunswick, Canada

• Provide tier1 and 2 to Irving employees;
• Build rapport with customers over the telephone;
• Support and troubleshoot all of Irving computers and software;
• Support Norand Hand Held that were installed in Oil/Gas trucks;
• Support Irving Mainway Retail apps and Hardware;
• Respond to and act on customer requests and complaints;