Eric P. Email & Phone Number

San Diego, California, United States

San Diego, California, United States

San Diego, Ca

Atlas began by developing and managing various Television, Radio, Internet, and Direct Mail marketing campaigns. As time progressed and the Company grew, it expanded to begin offering offshore call center solutions for sales and customer relations. Currently, Atlas Partners has signed a joint venture agreement with DataFrog Tek to integrate all affiliate systems into one central, cloud-based solution. "By integrating all of the affiliate’s phone systems with our current CRM, which is based… Show more Atlas began by developing and managing various Television, Radio, Internet, and Direct Mail marketing campaigns. As time progressed and the Company grew, it expanded to begin offering offshore call center solutions for sales and customer relations. Currently, Atlas Partners has signed a joint venture agreement with DataFrog Tek to integrate all affiliate systems into one central, cloud-based solution. "By integrating all of the affiliate’s phone systems with our current CRM, which is based on SalesForce, we expect more than a 20% increase in productivity. We have already realized a 27% increase internally since the system was launched," states Todd DiRoberto, co-founder.Integrating outsourced sales and customer service operations in countries such as China, India, Costa Rica, Canada, Mexico, Colombia, and the Philippines is a challenge for global service organizations. AMP offers services to improve customer experience that is rooted in our understanding of customer experience from a cross-cultural framework. Cultural values define customer experience. There are some things that are nearly universal. No one enjoys waiting in a queue for a long time, but expectations regarding the urgency with which cases are handled vary greatly from one culture to another. This, as well as a long list of differences in customer experience expectations, should influence things such as selecting the location for your call center, matching agent competencies with customer experience expectations, developing agents to meet the culturally defined customer expectations, managing and coaching with full understanding of what customers want, and understanding call center quality with a deep cross-cultural understanding of what customers want. Show less

San Diego, Ca

FrontPage is a family of companies offering full service web development, web/cloud consulting and online marketing agency, providing Enterprise-Class services to the businesses of any size.- Directed the launch of 3 successful companies from planning through to execution and optimization- Developed streamlined business processes from an IT and Operational standpoint- Developed entire portfolio of services offered for IT consulting and online marketing; developing… Show more FrontPage is a family of companies offering full service web development, web/cloud consulting and online marketing agency, providing Enterprise-Class services to the businesses of any size.- Directed the launch of 3 successful companies from planning through to execution and optimization- Developed streamlined business processes from an IT and Operational standpoint- Developed entire portfolio of services offered for IT consulting and online marketing; developing sales/marketing collateral, training materials, policies and IT infrastructure to streamline execution of said services.- Drove online marketing through E-mail, Affiliates and search by integrating these channels deeply with Salesforce CRM- Directed all operations, IT, Sales/marketing and Professional Services leading to FrontPage Local's exponential growth Show less

Private placement for accredited investors