Eric Pacey Email & Phone Number

Toronto, Ontario, Canada

Responsibilities:Conducting routine inspections and maintenance tasks on data centre infrastructure, including power and cooling systems, to ensure optimal functionality.Installing, configuring, and decommissioning server hardware, racks, PDUs, and network equipment.Managing cable infrastructure including installation, labeling, and organization to maintain cleanliness and accessibility.Collaborating with cross-functional teams to troubleshoot and resolve hardware-related issues, particularly those related to power and cooling.Configuring DCIM tools for monitoring and managing data centre infrastructure, including power usage, temperature levels, and environmental conditions.Monitoring and analyzing DCIM data to optimize energy efficiency, capacity planning, and resource allocation.Implementing and adhering to safety protocols and procedures to maintain a secure working environment, particularly with regard to electrical and cooling systems.Documenting procedures, configurations, and changes to maintain accurate records of infrastructure operations.Assisting with physical security measures and access control systems within the data centre facility.

Greater Toronto Area, Canada

Fleet Management:Efficiently managed the enterprise fleet of radios and associated equipment, ensuring their availability and functionality for rental to film production companies.Maintenance and Repair:Oversaw the maintenance and repair activities of the equipment, ensuring they were in optimal working condition at all times. Conducted regular inspections and troubleshooting to address any issues promptly.Equipment Procurement:Played a pivotal role in the procurement process, identifying the need for new equipment, conducting market research, and liaising with suppliers to purchase high-quality products at competitive prices.Order Processing:Processed orders from customers, facilitating the smooth rental process from initial inquiry to equipment delivery and return. Ensured accurate documentation and timely communication with clients regarding order status.Client Relationship Management:Maintained end-to-end client relationships, serving as the primary point of contact for film production companies. Actively listened to clients' needs, provided personalized solutions, and addressed any concerns or issues to ensure a positive rental experience.Technical Support:Provided technical support and assistance to clients, offering guidance on equipment usage, troubleshooting, and troubleshooting. Responded promptly to inquiries and offered solutions to resolve technical challenges effectively.Quality Assurance:Implemented quality assurance measures to uphold the standard of equipment and services provided to clients. Conducted regular quality checks and implemented improvements to enhance customer satisfaction and loyalty.

St Paul, Minnesota, United States

Was the Assistant Captain for the Minnesota Swarm of the National Lacrosse League.Also spent time on the Toronto Rock, Montreal Express and Ottawa Rebel teams.