*Opened and Closed store.*Resolved Customer Complaints on sales floor and over the phone to ensure customer satisfaction and safety.*Provided product knowledge and creative suggestions to customers.*Trained, coached, evaluated and provided feedback to associates to maintain quality standards in customer service.*Daily office tasks: Preparing deposits, reviewing operational records and reports to project sales.*Daily maintained product and procing integrity.*Assign tasks to associates pertaining to product display, customer service, inventory control and loss prevention.

*Received and processed standardized tests from several school systems throughout the USA.*Monitored integrity of the process by thoroughly checking ans correcting each scannable form sent in with tests.*Created Excel spreadsheets to monitor flow of documents to ensure processing in a timely manner.*Partnered with supervisor on problem solving.*Led and positioned 8+ people in processing standardized test documents in the final stages.*Trained employees in processing each different school corporations test.*Monitored the staff to ensure they adhere to the processing guidelines.*Tracked attendance and sdjusted work schedule accordingly.*Maintained open communication with peers and warehouse departments to be notified of incoming projects or work-related problems.

*Substituted for licensed Elementary and Secondary teachers who are pulled out of the classroom to receive professional development training.*Provided teachers with extra help acting as classroom assistant, scoring benchmark assessments and proctoring tests, assuring students are on tasks.*Furthered the professional development agenda by providing feedback to my supervisor.*Maintaining a safe learning environment for all students.*Received classroom management training as well as other forms of professional development training on a regular basis.

*Provided customer service, and resolved customer issues on the sales floor, and over the phone.*Provided product knowledge and alternatives solutions to maintain quality customer service.*Handled final transaction at the cash register.*Built a growing and repeating clientèle.