Eric Palank Email & Phone Number

Apopka, Fl, Us

Orlando, Florida Area

• Manage the underwriting department for purchase, refinance, and heloc transactions which consists of eight Underwriting Managers and 80 Underwriters. I am also in charge of three Senior Processing Managers, 31 Senior Processors, and one Quality Control Manager, and 14 Quality Control Analysts.• Anticipate monthly production and quality targets, utilizing advanced data analytics tools and techniques to analyze market trends, customer preferences, and industry regulations, ensuring that the company's goals align with the broader organizational objectives.• Devise and implement comprehensive quality performance standards, spanning monthly, quarterly, and annual periods, designed to improve the overall quality of underwriting services, reduce errors, and enhance customer satisfaction.• Spearhead improvement processes aimed at exceeding customer satisfaction to 85%, including optimizing workflows, streamlining procedures, enhancing communication channels, and implementing customer feedback mechanisms, ensuring that customer needs and preferences are met consistently.• Innovate strategies to decrease underwriting turn times on initial decisions, final approvals, and median cycle times from application to final approval, utilizing a range of innovative tools and methodologies, including AI-driven models, data analytics, and process automation, resulting in faster turnaround times and higher productivity.• Execute a comprehensive training curriculum aimed at upskilling processors to senior processors, equipping them with the necessary skills, knowledge, and tools to handle the most complex self-employed files, reduce cycle times, and increase client satisfaction, resulting in reduced ramp-up times and enhanced productivity.• Reassumed the role of Quality department head, responsible for developing new training materials, providing coaching, while bringing quality back under 5%, and ensuring overall stability and consistency in underwriting practices.

Maitland, Florida, United States

• Trained and developed a team of 10 Underwriters for Bank of America mortgage transactions, while also possessing SASE 3 signing authority, ensuring loan quality and compliance.• Played a pivotal role in creating and implementing the Heloc department, starting from scratch and designing efficient workflows, policies, and procedures, ensuring that the company's first foray into this product line was a success.• Spearheaded the top-performing team in quality, production, and aged loans, and was subsequently tasked with developing, training, and implementing a comprehensive curriculum for five remote quality review auditors, resulting in a significant reduction in the overall error rating from 13% to 5% in just one month.• Managed a team of expert underwriters handling complex non-conforming waiver files and business tax returns, utilizing advanced underwriting techniques and tools to mitigate risk and ensure loan quality.• Contributed to the development and implementation of the company's underwriting policies and procedures, reviewing and providing feedback on critical documents, guidelines, and processes, and driving continuous improvement across the organization.• Introduced innovative underwriting tools and methodologies, including AI-driven models, data analytics, and risk-based decision-making frameworks, to improve underwriting accuracy, reduce turnaround times, and enhance customer experience, resulting in higher customer satisfaction and repeat business.• Served as a subject matter expert on underwriting policies, regulations, and market trends, providing thought leadership and insights to internal and external stakeholders, participating in industry forums, positioning the company as a thought leader in the underwriting space.

St. Louis County, Missouri, United States

• Oversaw and nurtured a team of 15-23 underwriters, providing coaching, training, and development opportunities, and assisting with complex underwriting decisions when needed. • Retained the authority to approve Signing Authority IV requests.• Devised and implemented an Excel-based tracking system that captured underwriters' initial decisions, condition reviews, declines, and final clear-to-close decisions, enabling real-time productivity comparisons and driving healthy competition among team members and resulting in a significant monthly productivity boost.• Introduced a standardized process where all final clear-to-close decisions were randomly reviewed by either a manager or team lead and recorded on a secure Excel sheet, improving the overall audit performance of the site from 78% approval to 91% and ensuring compliance with industry regulations and internal policies.• Achieved the highest average production and quality per underwriter in 2012 by consistently monitoring and analyzing daily production metrics, providing constructive feedback, conducting one-on-one coaching sessions, and fostering a culture of continuous improvement and collaboration.• Chosen by the regional manager to lead a training and development initiative in Des Moines, IA, in 2013 aimed at reducing turn times, rectifying file submission errors, and boosting customer loyalty at a processing site. • Spearheaded increase of the Des Moines site loyalty rate from 19% to 51%, contributing to the organization's broader customer satisfaction goals.• Participated in regular meetings with employees, stakeholders, and other managers to keep clear paths of communication and share any developments or updates.• Served as point of contact for junior employees with any questions or concerns.

St. Louis, Missouri

• Supported manager and employees by addressing inquiries about policies and procedures, and keeping the team informed about any changes in policies.• Handled challenging underwriting queries on a daily basis, including interpreting policies/guidelines, exploring alternative approaches to avoid loan rejection, and assisting with income calculations.• Collected and monitored underwriting questions on a regular basis to identify potential patterns or issues, enabling prompt resolution and prevention of future occurrences; this process was subsequently adopted by other teams as well.• Collaborated with the manager and other departments to review and update policies and procedures based on feedback from the team and industry developments, ensuring they are clear, concise, and aligned with the organization's goals and regulatory requirements.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General