Manager(Department Head)
CurrentLeading 15+ members in Acer Headquarters and report to BU Head(Sr. Director)- Define corporate web domain policy, process, procedure to establish consistent IT services.- Coordinate BU ISMS(Information Security Management System) activities across systems/functions to ensure the compliance with industry best practices. - Facilitate HQ infrastructure activities as the BU representative.- Manage 15+ staffs, budget and expenditure control.[Global Websites(Solution: SDL/RWS Tridion Sites)]- Accomplish Acer Global Websites re-platform(50+ locale sites) for worldwide users to maximize leverage of sales and marketing.- Roll out Global Websites to China region for enabling local market business.- Manage team to develop and support the operation on Live events such as Global Press Conference for promoting Acer branding, new products and innovations.- Design the infrastructure architecture on AWS Cloud with stakeholders to host a high availability, performance and robust foundation for Global Websites. - Collaborate with team for Global websites' SEO technical audit regularly and improve overall SEO performance.[eCommerce(Solution: Adobe Commerce/Magento)]- Coordinate team to get ISO 27001 certificate of eCommerce platform.- Lead PAP eCommerce IT operation, events and projects to meet business goal.- Conduct 2020 Black Friday/Cyber Monday events without system outage and keep platform stability under huge online traffic.[Digital Asset Management(DAM) - (Solution: Adobe Experience Manager/AEM)]- Roll out DAM globally and up to 24+ faster Go-to-Market speed for content delivery than legacy systems.- Conduct the training of AEM technical expertise and transfer the skills to empower IT folks.[Customer Relationship Management(CRM)]- Conduct the solution survey for customer engagement/email Marketing re-platform and provide recommendation/analysis to Global CRM team.- Implement system backend features to release B2B capability for EMEA eCommerce business.