Eric Park Email & Phone Number

Long Beach, Ca, Us

Long Beach, Ca, Us

Remote

• Respond to customer inquiries in a timely and effective manner via Salesforce• Ensure that appropriate actions are taken to resolve customer problems and concerns• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.• Handle a high volume of emails and calls from customers while creating a positive experience• Work with the engineers & CSM’s to stay updated on product knowledge and releases, staying informed of any changes in processes• Diagnose and resolve issues utilizing Datadog, Portal, and WSO, while actively collaborating with the engineering team to achieve effective solutions• Facilitate customer product returns (RMA) for replacements, services, and returns as required• Conduct a thorough analysis to identify prevalent trends and potential software defects• Develop Standard Operating Procedures (SOPs) and knowledge articles for team reference and utilization

• Installation of smart home security devices in commercial/residential properties - Outdoor cameras, doorbell cameras, indoor cameras, security sensors, thermostats, door locks, and garage door openers• Maintenance/repairs on smart home system with documentation• Closing contracts.• Audit/ordering equipment• Sales

Greater Los Angeles Area

• Respond to open tickets by phone or email and resolve/close in a timely manner.• Document all actions and resolutions• Maintenance/Diagnose/solve issues through LogMeIn, TeamViewer, and Skype• Installation/repair simulators at clients businesses/homes/in shop• Manage warranties, invoicing and payments• Manage RMA• Created SOP’s (Standard Operation Procedures) for Customer Support and Production• Quality checking product with QC list• Manufacturing of racing/flight simulators• Soldering/Splicing/Desoldering wires on boards• Measuring/Tapping/Reaming/Sanding/Welding/Wiring/Milling/Drill Press• Modifying Steering Wheels/Tilton Pedal System for simulator use• Repairing warrantied items• Configuring simulator settings

Orange, California

• Ensuring guest experience and satisfaction• Inventory/Ordering for liquor, glassware, micros, retail, and entertainment supplies.• Administrative duties• Data Entry• Scheduling for 50+ employees• Reviewing/Monitoring P&L’s, COGS, expense reports, labor costs, and budgets• Fixing lane mechanical issues• Marketing• Updating social media accounts• Troubleshooting A/V and I.T. issues

Torrance, California

Torrance, California