Owned the quality of all new software deliveries and enhancements for clients across the US and Europe. Introduced standardized and reproducible manual, automated and performance testing strategies which fit seamlessly into CI/CD deployment pipelines. Implemented change and release management tooling and processes which led to a decreased time to market and a positive and consistent user experience.• Responsible for researching, creating proof of concepts and selecting appropriate tooling for test automation frameworks, program and project health dashboarding and other key initiatives.• Created job descriptions, leveling, organizational structure and hiring plan for the Quality Assurance and Release Management organizations, identified and hired high-quality resources • Led an agile transformation which resulted in a SCRUM/SAFe hybrid model, reducing time to market from upwards of 6 months per release to a maximum of 1 month.• Implemented a new employee development process focused on Objectives and Key Results (OKR’s) to enhance visibility, alignment and focus throughout the technology organization.• Mentored, trained and developed multiple Manual Testers into high-performing Automation Testers• Led the introduction of automated Performance and Load testing suites within deployment pipelines, reducing time to market and greatly improving user experience in production

Led QA Managers and their teams across the U.S., Hungary, South Africa and the UK in creating and implementing standardized processes with a focus on streamlining collaboration across teams and locations. Designed, developed, implemented and provided oversight for all quality assurance standards and processes with a focus increasing efficiency through the automation of testing and deployments.• Chaired the Software Development Lifecycle and Technology Tooling steering committees, wherein Engineering, Architecture, Project Management and Business representatives collaborated to determine the direction of the company in terms of processes and technology.• Improved the return on investment for automated testing by introducing new collaborative methods for identifying the true value of automating a test or test suite.• Introduced standardized automated Project Health reporting focused on key metrics for all workstreams using Tableau, allowing for increased transparency throughout the organization and for more objective measurement of the quality of each project.• Implemented concepts from the SAFe development methodology, allowing a diverse range of teams around the globe to work together on projects and initiatives while managing cross-team and cross-project dependencies

Sole manager, responsible for all aspects of the IT Quality Services department, consisting of 140+ internal and contracted manual, automated and performance engineering resources across the US, Poland, Mexico and India▪ Responsible for the design, development, implementation and oversight of all quality assurance standards and processes with a focus increasing efficiency through the automation of testing▪ Spearheaded the transition to an Agile/Scrum SDLC methodology from a historically Waterfall delivery model, resulting in the creation of over 60 agile teams in less than 8 months▪ Accepted an ex-pat assignment to lead in the creation of a new technology organization in Warsaw, Poland, ultimately spending nearly 4 years building an organization which exceeded 500 resources.▪ Managed the daily tasks of teams dedicated to supplementing the work of Scrum teams through test Automation, Service Virtualization, Regression and Performance testing.▪ Led a number of RFP processes to identify top quality outsourcing firms, negotiated and implemented large-scale contracts and their associated SOW’s and managed the SLA’s agreed upon by both parties with regular presentations to senior leadership.▪ Implemented a modern test automation strategy, processes and a consolidated toolkit centered around Selenium, which allowed us to automate more testing earlier in the development lifecycle at a lower cost and to increase the efficiency by which all software is developed, tested and implemented.

▪ Directly supported Director of Quality Services in daily tasks such as reporting on statuses for all testing efforts and providing updates to senior leadership in the United States and Poland.▪ Responsible for developing, implementing, and providing oversight for QA processes and procedures▪ Performed internal audits of all deliverables created by the Quality Services department throughout the SDLC ▪ Participated in high-level design and innovation sessions with internal employees and external vendors to define requirements and timelines for compliance enhancement initiatives and to ensure they are designed and implemented according to the highest standards▪ Followed high priority projects, mainly those within the Compliance Enhancement Program, from end to end, removing critical obstacles and escalating issues as needed to ensure proper functionality and delivery within the timelines as dictated by the Monitor imposed on the company by the US Federal Government▪ Performed analysis on defects and post-implementation issues to ensure that future regression testing efforts covered all potentially risky areas

• Accepted Expat assignment to facilitate the opening of a new Global Operations center in Warsaw, Poland• Hired, trained, and managed a team of software testers and UAT coordinators• Instituted SDLC and Analysis best practices and updated existing processes• Coordinated all aspects of the SDLC with local Polish and International resources worldwide, including those in the US, India, and Italy.• Managed work on all software development projects which had an impact on any aspect of Global Operations to ensure all deliverables were completed within assigned time frames

• Translate business and functional requirements, Use Cases and Test Plans into appropriate test scripts• Maintain test scripts to ensure they are up to date and complete• Work with QS, BA and IT/Development teams on defect resolution and closure• Provide Test Plan and Signoff documents or equivalent• Maintain complete and accurate test results and defect documentation• Provide subject matter expertise in determining resolutions and/or best practices• Provide validation support during external and production implementations

• Scheduled, coordinated, and managed tutoring times for German students of all levels.• Organized and held group study sessions• Assisted professors with lesson planning and choice of course materials• Substituted for professors when not available.