Eric Patterson Email & Phone Number

Boston, MA, US

• Owned the quality of all new software deliveries and enhancements for clients across the US and Europe. Introduced standardized and reproducible manual, automated and performance testing strategies which fit seamlessly.
• Responsible for researching, creating proof of concepts and selecting appropriate tooling for test automation frameworks, program and project health dashboarding and other key initiatives.
• Created job descriptions, leveling, organizational structure and hiring plan for the Quality Assurance and Release Management organizations, identified and hired high-quality resources
• Led an agile transformation which resulted in a SCRUM/SAFe hybrid model, reducing time to market from upwards of 6 months per release to a maximum of 1 month.
• Implemented a new employee development process focused on Objectives and Key Results (OKR’s) to enhance visibility, alignment and focus throughout the technology organization.
• Mentored, trained and developed multiple Manual Testers into high-performing Automation Testers

London, UK, GB

• Led QA Managers and their teams across the U.S., Hungary, South Africa and the UK in creating and implementing standardized processes with a focus on streamlining collaboration across teams and locations. Designed.
• Chaired the Software Development Lifecycle and Technology Tooling steering committees, wherein Engineering, Architecture, Project Management and Business representatives collaborated to determine the direction of the.
• Improved the return on investment for automated testing by introducing new collaborative methods for identifying the true value of automating a test or test suite.
• Introduced standardized automated Project Health reporting focused on key metrics for all workstreams using Tableau, allowing for increased transparency throughout the organization and for more objective measurement of.
• Implemented concepts from the SAFe development methodology, allowing a diverse range of teams around the globe to work together on projects and initiatives while managing cross-team and cross-project dependencies

Dallas, TX, US

• Sole manager, responsible for all aspects of the IT Quality Services department, consisting of 140+ internal and contracted manual, automated and performance engineering resources across the US, Poland, Mexico and India
• Responsible for the design, development, implementation and oversight of all quality assurance standards and processes with a focus increasing efficiency through the automation of testing
• Spearheaded the transition to an Agile/Scrum SDLC methodology from a historically Waterfall delivery model, resulting in the creation of over 60 agile teams in less than 8 months
• Accepted an ex-pat assignment to lead in the creation of a new technology organization in Warsaw, Poland, ultimately spending nearly 4 years building an organization which exceeded 500 resources.
• Managed the daily tasks of teams dedicated to supplementing the work of Scrum teams through test Automation, Service Virtualization, Regression and Performance testing.
• Led a number of RFP processes to identify top quality outsourcing firms, negotiated and implemented large-scale contracts and their associated SOW’s and managed the SLA’s agreed upon by both parties with regular.

Dallas, TX, US

• Directly supported Director of Quality Services in daily tasks such as reporting on statuses for all testing efforts and providing updates to senior leadership in the United States and Poland.
• Responsible for developing, implementing, and providing oversight for QA processes and procedures
• Performed internal audits of all deliverables created by the Quality Services department throughout the SDLC
• Participated in high-level design and innovation sessions with internal employees and external vendors to define requirements and timelines for compliance enhancement initiatives and to ensure they are designed and.
• Followed high priority projects, mainly those within the Compliance Enhancement Program, from end to end, removing critical obstacles and escalating issues as needed to ensure proper functionality and delivery within.
• Performed analysis on defects and post-implementation issues to ensure that future regression testing efforts covered all potentially risky areas

Dallas, TX, US

• Accepted Expat assignment to facilitate the opening of a new Global Operations center in Warsaw, Poland
• Hired, trained, and managed a team of software testers and UAT coordinators
• Instituted SDLC and Analysis best practices and updated existing processes
• Coordinated all aspects of the SDLC with local Polish and International resources worldwide, including those in the US, India, and Italy.
• Managed work on all software development projects which had an impact on any aspect of Global Operations to ensure all deliverables were completed within assigned time frames

Dallas, TX, US

• Translate business and functional requirements, Use Cases and Test Plans into appropriate test scripts
• Maintain test scripts to ensure they are up to date and complete
• Work with QS, BA and IT/Development teams on defect resolution and closure
• Provide Test Plan and Signoff documents or equivalent
• Maintain complete and accurate test results and defect documentation
• Provide subject matter expertise in determining resolutions and/or best practices

• Scheduled, coordinated, and managed tutoring times for German students of all levels.
• Organized and held group study sessions
• Assisted professors with lesson planning and choice of course materials
• Substituted for professors when not available.