Worked as a Sr. Salesforce Administrator for about 2 years, managing a 900+ user CRM environment, an internal data team and engaged in development projects using Agile methodologies. Improved user adoption through training programs by 30%. Completed telephony projects which improved speed to connect with students resulting in decreased net lead costs.

In my role as the person in charge of introducing Salesforce to iTouch Dental, I held weekly meetings with key decision-makers. Our discussions focused on understanding the sales process needs, figuring out where automation could be beneficial, and addressing design requirements.> Strategically rolled out Salesforce which lead to a 4x growth in new connections with dentists.

Key Achievements> Implemented new technology and updated business processes, which led to a 277% growth in project completion. > Developed a data gathering process and new department, As a result, the business achieved a first: installing 1,000 residential solar jobs in a single year.> Decreased customer complaints by 62% over 3 months by implementing training procedures for the success agents.> Managed all administrative functions of our VoIP dialer system resulting in less customer complaints.> Created a knowledge base for internal training and new hires.

Help all teams with internal auditing of past claims for profit. Finding processes that will help bring benefit and profit to clients and to the company.> Test new procedures> Report on trends in claim filing> Scrum old accounts based on new procedures> Discover errors in already processed claims

Member of the Insurance and Proposal Pharmacy team.