Eric Peck Email & Phone Number

Scottsdale, Az, Us

Scottsdale, Az, Us

San Francisco, Ca, Us

Glendale, Arizona, Us

A CSAA Insurance Group Company with 200+ employees that specializes in commercial insurance offerings with more than $1B in annual revenue.▪ Developed and maintained a 3-5 year product management strategic roadmap, managing an annual spend ranging from $6M to $15M, with 80% allocated to capitalizable projects and 20% to operational enhancements. ▪ Directed 11 reports including 2 Principal Product Managers, 4 Product Owners, and 4 Analysts, while indirectly overseeing 4 Scrum Masters and 1 Release Train Engineer.▪ Led the end-to-end delivery of strategic initiatives, overseeing the entire SDLC process from ideation to production.▪ Managed capacity planning, budgeting, and prioritization of enhancements, ensuring efficient allocation of resources across business and IT working teams.▪ Collaborated with cross-functional teams including Sr. Managers, Directors, and VPs to prioritize initiatives, secure strategic funding, and drive projects through to successful release.▪ Mentored and coached junior product management and agile team members, fostering a culture of continuous improvement and agile best practices.▪ Acted as the key liaison between business value stream leaders and IT, ensuring clear communication and alignment on project priorities and outcomes.▪ Oversaw vendor relationships, including managing deliverables, prioritization of work, and budget adherence, ensuring seamless integration of external contributions.Key Accomplishments▪ Introduced a business prioritization framework that reduced overall spend by $2M and boosted average Internal Rate of Return from 3% to 15%, transforming the organization's approach to value-based decision-making.▪ Created and implemented a strategic office funding process, securing $4M in capitalizable budget for 3 major initiatives within 7 months.▪ Developed and standardized best practices for Product Managers and Product Owners, resulting in a 20% improvement in cycle time and a 5% increase in product quality.

Irving, Tx, Us

▪ Worked directly with C-Level executives and key stakeholders to identify, prioritize, and drive strategic objectives from ideation, prioritization, requirements, and SDLC, to production release across all value streams. ▪ Identified and created Minimal Viable Products (MVPs) to improve ROI and speed to market.▪ Directly supervised a team of 10 direct reports and 25+ matrixed reports that included Product Owners / Business Requirement Analysts, UAT Directors, UAT Testers, IT Analysts, Software Development Directors, Developers, Release Manager, Customer Success Manager, and IT Project Manager.▪ Managed a $4M software development vendor spend, an $800K direct report spend, $800K IT Developer / UAT spend, and $300K software licensing spend.▪ Facilitated Scrum meetings across 5+ teams and oversaw Incident Management from triage to resolution.▪ Managed vendor relationships, daily deliverables, and ensured the accuracy of monthly invoices.Key Accomplishments▪ Added $30M in new revenue by building and launching a new Insurance Software Platform with 7 new Underwriting Products on time and on budget. ▪ Helped the company save $35M by reducing the loss ratio by 9 points across 38 insurance products and 10 different customer-facing applications within 12 months. ▪ Achieved $1M in savings and reduced time required to develop reports by 80% by building and launching a data lake concept that consolidated various insurance data into a single data instance. ▪ Built and released 38 Claims Programs within a new software platform that allowed the Claims Team to work from a single platform versus 7 different applications, which improved claims efficiency by 60%. ▪ Increased the efficiency of project delivery from 250 to 450+ items annually by merging all software requirements disciplines. This reduced project defect percentage from 14% to 7%.▪ Implemented 50+ Power Automate “Flows” to reduce cycle time of customer requests, which saved the company 8+ in headcount.

Irving, Tx, Us

▪ Led a group of hybrid business requirement analysts and product owners. Managed and drove initiatives from ideation, requirements, and SDLC through production release.Key Accomplishments▪ Increased revenue by $30M annually by building and implementing a Business Requirement and Product Owner discipline from the ground up.▪ Improved the overall SDLC/Release process and improved project delivery from 15 to 200+ items annually with the same annual project budget.▪ Identified and implemented cycle-time enhancements from 6-8 months to less than 30 days.▪ Generated $7M+ in revenue by building and launching a new Insured Portal across all 10 insurance platforms. This improved payment processing by 5% and increased customer retention by 10%. ▪ Generated $5M in revenue by launching 3 Agent Portals that improved the efficiency of the quote process by 15%.

Scottsdale, Az, Us

▪ Worked directly with C-Level Executives, VPs, and General Stakeholders to align work priority to strategic objectives and to build and maintain a strategic roadmap for an $8M product portfolio. ▪ Provided leadership to a team of matrixed reports that included 2 IT Requirement Managers, 4 Sr. IT Requirement Analysts, and 4 Requirement Analysts.▪ Acted as Liaison and main point of contact between external/internal development teams and the business.Key Accomplishments▪ 1 of 5 associates selected to help build Nationwide Private Client from the ground up. Launched a new insurance platform across 38 states, with 4 unique insurance offerings for each state, plus the corresponding claims software programs that realized $450M in revenue within 4 years.▪ Reduced annual project spend by $3M by moving all requirement functions, development, and testing in-house and building and implementing the Product Owner and Agile disciplines for both production support and build. ▪ Successfully migrated Agile Development Teams to SAFe (Scaled Agile Framework) methodology / best practices.▪ Created and managed Data Governance Discipline.▪ Spearheaded more than 40 insurance platform upgrades.▪ Nominated 4 times for the Key Award (internal award for excellence); won the “Key Award” in 2016.

Us

Initially hired to adjust Personal Lines and Commercial Lines Property Losses. Shortly after being hired, I was selected to act as a business requirements analyst/Trainer for Scottsdale insurance’s AS400 Migration to Guidewire ClaimCenter. Business Requirements Analyst Responsibilities: - Elicit, gather, and document business requirements - Work with development team to successfully implement business goals/objectives - Assist with User Acceptance Testing - Facilitate ClaimCenter training with associates and act as a “Champion of Change” -

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Lincoln, Ri, Us

▪ Working with key stakeholders to Elicit, gather, and document business objectives and requirements▪ Work with cross functional teams to implement business requirements▪ User acceptance testing.Key Accomplishments▪ selected to act as a Champion of Change/Trainer and was charged with rolling out ClaimCenter to 8 of the 35 Amica Offices. My responsibilities included:▪Create/Develop Training Material▪ Facilitate Training▪ Act as an ongoing SME/Help resource to all associates for Amica’s new Claim system, ClaimCenter.▪