Eric Perales Email & Phone Number

Ensuring SSOW is filled out correctly and all employees are complying with the SSOWAdminister company safety compliance and training programsConducting routine site audits/safety walksPerformed work hazard assessments to confirm effectiveness of proceduresSet up toolbox meetings once a week with crew to ensure everyone is following the proper safety procedures when operating certain tools including the proper PPEUnderstanding human factor aspects in consequence analysis for… Show more Ensuring SSOW is filled out correctly and all employees are complying with the SSOWAdminister company safety compliance and training programsConducting routine site audits/safety walksPerformed work hazard assessments to confirm effectiveness of proceduresSet up toolbox meetings once a week with crew to ensure everyone is following the proper safety procedures when operating certain tools including the proper PPEUnderstanding human factor aspects in consequence analysis for risk mitigation and incident investigations and for driving positive safety culture Show less

Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfactionQuality training and scheduling of new customer service recruits and online system coordinatingOrganization of all closed and active claims through the warranty portal/softwareWorking as part of the community team including sales, construction, marketing, and customer serviceMaintained trade related relationships, customer satisfaction, and KB home policies, above… Show more Facilitate warranty claims by scheduling, evaluating and ensuring proper resolution to ensure customer satisfactionQuality training and scheduling of new customer service recruits and online system coordinatingOrganization of all closed and active claims through the warranty portal/softwareWorking as part of the community team including sales, construction, marketing, and customer serviceMaintained trade related relationships, customer satisfaction, and KB home policies, above current standardsWarranty claim processing, carrying out homeowner orientations and following up during and after the closing processResponsible for scheduling subcontractors, evaluating work and completing warranty claims for both active and closed out communitiesDemonstrated ability to work within cross functional teamsConducts business in a professional an ethical manner to potential buyers, trade partners, external officials, and coworkers to reinforce goodwill and profitability for the companyQuality inspection across all active communities during all phases of constructionStrive for quick warranty claim resolutions, coordinating vendors, quality assurance, and assure that homeowner satisfaction is metKnowledgeable of design features, layouts warranties, an up to date training across all departmentsModel tracking for CSI directory applicable to the customer service department and surrounding departments Show less

Oversees Office work dutiesFilling Blueprint documentsContacting contractors and vendorsQualify competitive subcontractor bids prior to execution of contractsCarefully coordinate plans and specs to keep projects running smoothlyEfficiently correct and reject incorrect deliveries of onsite materials

Team LeadOrganizing material and task flowOperating job specific toolsCommunicating and setting team goalsSpecializes in metric measurement

High School Diploma

Associate'S Degree, Business Administration And Management, General

Business Administration