Eric Petsch Email & Phone Number

Southlake, TX, US

Remote

Plano, Texas & Oklahoma City, Oklahoma

• Saved top five mortgage servicer contract by leading collaboration of multiple teams which resulted in the successful turnaround of the performance scorecard from worst to first. o Created a vendor network from.
• Managed 1500 High Value Assets (HVA) for 14 client portfolios with $11,000,000 in generated revenue
• Increased the performance of the Operations team by developing and implementing key performance indicators and standard reporting metrics that would meet and exceed client expectations
• Developed strong rapport with city code officials through business acumen and profesionalism that enabled trust and reduced client financial and reputational risk
• Built trust and relationships with vendors and contractors to complete scope of work to meet contractual Service Level Agreement (SLA) within budget
• Performed extensive vendor quality control and work order audit identifying excessive bids or poor workmanship and negotiating resolution

Carrollton Texas

• Managed 400+ preservation and repair vendors spanning 50 states, Puerto Rico, the Virgin Islands and Guam
• Created and implemented portfolio Smart Zone model ensuring optimum vendor capacity and performance throughout each state and territory
• Increased vendor network from 300 to 420 over a five month span providing opportunity for the business to onboard additional asset capacity
• Developed vendor training program that increased performance leading to lucrative client bonus
• Managed a team of six Vendor Management Analysts with a 30% overall increase in team performance
• Received company’s highest award for decreasing aged assets to the lowest level in company history

Dallas Texas

• Built a cohesive team and increased efficiency by motivating and engaging four repair team specialist, resulting in additional capacity to accommodate growth without increasing head count
• Directed a diverse and high performing vendor network ensuring effective communication, policy compliance and performance accountability
• Managed 20 plus repair vendors for Multi-client REO rehab repair portfolio resulting in on time completion for an average of 25 projects per month

Carrollton TX

• Selected by management as the number one ranked Associate Asset Manager across a team of eight
• Managed pre list function for over 3,000 REO assets for the Veterans Administration reducing portfolio “days in status” thus reducing client’s cost to carry
• Managed over 300 Broker & Vendor relationships providing leadership, training, and pre-marketing expertise

Southlake TX

• Performed on-site project management for the rebuild of businesses effected by fires and explosions throughout the world resulting in an average of ten million dollar savings to clients

World Wide

• UNITED STATES AIR FORCE 01/1988 – 01/2000Battle Management Officer, Cheyenne Mountain Air Station, Colorado 1997-2000 Mission Crew Trainer, Riyadh, Saudi Arabia 1995-1997 NATO Evaluator and Instructor, Geilenkirchen.
• Separated from the Air Force as a Captain with Top Secret / Sensitive Compartmented Information Security Clearance
• Awarded five Aerial Achievement Medals, Joint Service Commendation Medal, Air Force Commendation Medal

Master Of Arts (M.A.), Human Resources Management And Services

Bachelor Of Science (B.S.), Business Administration And Management, General