Eric Phan Email & Phone Number

Kansas City, Missouri Area

• Build, maintain and support client systems and server infrastructure.• Citrix XenApp 5,6.5, and 7.15• Perform daily system operations tasks to verify system integrity and availability• Perform ongoing performance tuning, hardware/OS upgrades, and resource optimization• Implement monitoring for applications and servers, and respond to alarms in a timely manner, preventing client impact and performance degradation• Manage changes and project activities, and communicate with impacted stakeholders• Develop and deploy automation tools to optimize daily activities• Complete assigned incident management tasks• Deploy, setup, and maintain complex testing environments• Management and troubleshooting of the Millennium Infrastructure as requested by the client• Providing installation and site environmental requirements and performing quality assurance management for the hardware and software installation• Assisting capacity planning teams in performing capacity analysis• Assist client interface teams to assist in developing and implementing interface specifications for device and system level interfaces• Assisting client as directed in implementing and assisting with Environment Manager/Deployment Manager, Olympus/MSA. Operational procedures, interfaces, and other core Millennium Infrastructure software• Acting as primary contact for Millennium issues, as directed, that arise at the client sire• Environment Manager/Deployment Manager• Troubleshooting and resolving system problems and assists in the investigation and resolution of application failures/problems• Other task needed by the client project teams• Core Millennium Infrastructure components are defined as the following• Cerner Millennium• Cerner client software on local (pc based) and remote (Citrix based) installs• AIX/Linux/HP-UX operating systems• Oracle Database• IBM WebSphere Enterprise Appliance

Wichita, Kansas Area

• Manage phone, e-mail, and chat support for moderate to complex system or content issues; identify, resolve, and escalate issues when necessary; record these interactions in our customer relationship database.• Identify and document resolution to reoccurring inquiries.• Mentor existing staff and monitor open tickets of assigned PSRs to assure timely and effective resolution.• Participate in projects and as well as process improvement initiatives.• Provide general reports to management as requested.• Participate in product testing and review as required.• Secure and keep confidential product and customer data.

Management Information Systems, General

Information Technology