•Consistently enhanced customer satisfaction by providing personalized recommendations and upselling high-value menu items such as specialty beverages and desserts, driving a 15% increase in average ticket value.•Maintained an in-depth understanding of complex menu offerings, using product knowledge to elevate the customer experience and streamline service flow during peak hours.•Actively participated in team efforts to improve service standards by assisting with training new staff and collaborating to solve operational challenges, ensuring smooth, high-quality service.

•Managed and developed a robust pipeline of enterprise and mid-size companies, selling telecommunications products including local, long-distance, and data services, consistently meeting and exceeding sales quotas.•Conducted in-depth market analysis to identify client needs, delivering tailored presentations and proposals that aligned with business objectives, leading to successful contract negotiations and renewals.•Collaborated with internal teams including finance and supply chain, leveraging data-driven insights to optimize pricing models and ensure cost-effective solutions for clients.

•Directed day-to-day operations, overseeing staff performance, ensuring compliance with food safety regulations, and maintaining high standards for sushi preparation, leading to a 10% improvement in customer satisfaction scores.•Spearheaded inventory management initiatives, optimizing ordering processes to reduce waste and improve cost control, resulting in a 12% decrease in monthly food costs.•Implemented a comprehensive training program focused on enhancing employee skills in food safety, customer service, and preparation techniques, improving team efficiency, and reducing turnover.

•Exhibited adaptability and grace under pressure, ensuring a calm and positive atmosphere during busy shifts and adjusting guest inquires and concerns promptly.•Participated in team meetings and training sessions, continuously improving knowledge of menu offerings, customer service techniques, and restaurant policies to enhance performance.•Collaborated closely with the kitchen staff to ensure accurate and timely order preparation, maintain open communication and ensure guest satisfaction.