Eric Phan Email & Phone Number

Orlando, FL, US

Orlando, Florida, United States

• Consistently enhanced customer satisfaction by providing personalized recommendations and upselling high-value menu items such as specialty beverages and desserts, driving a 15% increase in average ticket value.
• Maintained an in-depth understanding of complex menu offerings, using product knowledge to elevate the customer experience and streamline service flow during peak hours.
• Actively participated in team efforts to improve service standards by assisting with training new staff and collaborating to solve operational challenges, ensuring smooth, high-quality service.

Orlando, Florida, United States

• Managed and developed a robust pipeline of enterprise and mid-size companies, selling telecommunications products including local, long-distance, and data services, consistently meeting and exceeding sales quotas.
• Conducted in-depth market analysis to identify client needs, delivering tailored presentations and proposals that aligned with business objectives, leading to successful contract negotiations and renewals.
• Collaborated with internal teams including finance and supply chain, leveraging data-driven insights to optimize pricing models and ensure cost-effective solutions for clients.

Orlando, Florida, United States

• Directed day-to-day operations, overseeing staff performance, ensuring compliance with food safety regulations, and maintaining high standards for sushi preparation, leading to a 10% improvement in customer.
• Spearheaded inventory management initiatives, optimizing ordering processes to reduce waste and improve cost control, resulting in a 12% decrease in monthly food costs.
• Implemented a comprehensive training program focused on enhancing employee skills in food safety, customer service, and preparation techniques, improving team efficiency, and reducing turnover.

Coral Springs, Florida, United States

• Exhibited adaptability and grace under pressure, ensuring a calm and positive atmosphere during busy shifts and adjusting guest inquires and concerns promptly.
• Participated in team meetings and training sessions, continuously improving knowledge of menu offerings, customer service techniques, and restaurant policies to enhance performance.
• Collaborated closely with the kitchen staff to ensure accurate and timely order preparation, maintain open communication and ensure guest satisfaction.