- Drove productivity of team to achieve yearly sales goal of $10 Million - Lead the attraction, training and retention of up to 75+ employees to achieve key business goals- Facilitated replenishment, shipment, markdowns and in-store promotions for 5th largest inventory store in the brand- Promoted team performance through consistent coaching and feedback to create a customer centric environment- Completed monthly Store Compliance Audits to ensure adherence to safety and risk management standards- Tracked brand credit card and email capture activities and results to sustain and build brand loyalty- Served as a Service Leader to uphold and support all pillars of service

- Increased vendor line sales by developing new and existing clients- Utilized SFA clienteling system to record and maintain client information preferences to drive business- Acted as a liaison between the sales department and vendor representatives- Conduct product training for staff and associates in adjacent areas on an ongoing basis- Coordinated department efforts to maximize special events and trunk shows- Developed strong communication and working relationships with Corporate Buying Offices regarding specific needs, opportunities, sizing and customer requests to target future growth

• Supported over 60 students by acting as a student leader and mentor• Reported student interactions in a weekly log and drafted incident reports while on-call • Resolved conflicts between residents through mediation and resolution planning• Conducted maintenance rounds of housing buildings for security and efficiency• Planned the RA training schedule for the 2013 academic school year with 5 other RAs • Mentored new RAs on policies, conflict management, and building peer relationships• Promoted LGBT sensitivity to students and faculty on campus through speaker panels and Cougar Ally Training• Created newsletters and flyers on a PR committee for Student Housing and Residential Life • Coordinated social events throughout the year to promote community, camaraderie, and school spirit• Entrusted with master keys to assist with lock-outs and to perform safety/hazard checks alongside university police and firefighters. • Welcomed and checked in residents and guests as a desk assistant.

• Styled customers from head to toe in the latest trends resulting in $1000+ sales• Constructed floor sets and window displays according to a provided model• Lead in enrolling customers into the Express Next rewards program