Eric Platte Email & Phone Number

Dietrich Partners is a nationally recognized management consulting firm working alongside clients to lead and support efficient M&A transactions, deliver complex programs, and optimize a company’s performance to maximize its ultimate value. Founded in 2014 with the goal of delivering a unique client and talent engagement experience, Dietrich’s client roster encompasses public and privately held companies, private equity, and the public sector; ranging in size from the middle market to Fortune 100. While agnostic, we serve clients across an extensive range of industries including healthcare, financial services, utilities, manufacturing, government, hospitality, construction, and agriculture. We are proud to be a certified woman-owned business, an Inc. 5000 Fastest Growing Company, and recognized as a Great Place to Work.https://dietrichpartners.net/

Denver, Colorado, United States

Lead strategic analysis, software selection, design, and implementation of knowledge management program for the DOD Healthcare Management System Modernization (DHMSM) PMO. Drove decision support leveraging Small Business Innovation Research (SBIR) tools• Conducted research of solutions based on needs analysis, program objectives, areas of opportunity, and pain points to develop courses of action analysis to gain buy-in from key stakeholders• Increased users and activity by 135% with zero incidents as measured by no help desk engagement• Implemented knowledge management and project management solutions to manage contract objectives streamlining work and creating visibility for internal partners• Provided scheduled and on demand communications and guidance to DHMSM leadership and project stakeholders providing project status, risks, decisions, and priority

Denver, Co

Directed the delivery of products for payments processing designed to meet customer needs by prioritizing features in an agile setting from MVP through on-going product updates and enhancements.• Key initiatives included: o Reduced time and risk through Automated Tax ID Number (TIN) service for TIN verificationo Increased corporate profitability by Integrating a new banking partner to support new product capabilities o Created new deal tracking data structures to support key law partner• Played a key role in delivering two major new product initiatives• Partnered with Engineering Program Management to evolve from Kanban to SAFe driving greater structure, communication, and visibility to upcoming initiatives.

Establish strong relationships with customers to execute business strategies and goals. Become a trusted advisor for customers to transform their business by defining and implementing technology solutions, improving processes, coaching and leading teams, and establishing and implementing business metrics and dashboards.Completed a system consolidation initiative by eliminating three outdated systems. Migrated all content to new system and developed and established escalation processes for issues and improvement opportunities.Configured and implemented an accounts payable process for company to establish automation and approvals for multi-billion dollar annual payables process. Significantly reduced risk, lowered annual cost of penalties due to errors by 90% and implemented executive dashboards on spending.Documented current state and implemented future state processes for order processing and inventory management at a credit card manufacturer. Automated flow of work and created automated reporting for customers reducing data entry process by greater than 80%.Established project management and reporting process at start-up customer loyalty company defining project management protocols and executive reporting structure. Created the executive reporting dashboard and implemented on-going process for new initiatives.

Greater Denver Area

Credere Group is a trusted business partner providing progressive consulting and talent optimization solutions across customer experience, business operations, information technology, transformation, finance and risk management. Credere solutions are designed to keep our clients agile so that they can rapidly adjust to changing business needs and requirements. Engaged with Credere on a temporary assignment with a major customer to establish multiple global continuous improvement teams. Led teams through workshops to define roadmap for opportunities, documented and flowcharted processes, defined future state and implemented repeatable processes to maintain ongoing improvement opportunities. Upon successful completion of phase one implementation, client achieved time savings of 350 hours/month globally.

Business transformation leader for multiple business segments across First Data. Rolls included: Sr Dir, Business Systems Architect - Responsible for the worldwide adoption of SharePoint and provided leadership and consultative support for business partners to drive strategy. Drive cost savings and improvement initiatives through the implementation of workflow driven processes and data analytics.Sr Dir, Business Process Management - Transformed business processes to minimize risk and provide exceptional customer experiences. Define current state processes and develop future state goals. Drive initiatives to create mature processes. Provide oversight to strategic initiatives, develop reporting model and executive dashboards.Dir, Financial Systems - Defined and implemented process improvement and cost savings initiatives across the Payment Services Accounting organization. Led multiple projects for accounting and finance teams to create mirror version of critical business systems and processes to prepare, support and execute on spinoff of two fortune 500 companies. Integral leader in driving seamless operational transparency, regulatory requirement and on-time delivery.Dir, QA - Led user acceptance testing and oversight of issue resolution for Western Union MoneyZap. Integral leader in product vision and direction and named on two patented processes. Led project for fraud detection and prevention. Provided tier 2 support for customer issues.

Process Architect - Drove all operational issues to closure by working with business owners and department heads to implement solutions. Increased the number of successful shows by more than 10% by developing and implementing new processes. Prepared operations for new software releases by creating and implementing processes and standard operating procedures to support product changes.Customer Relations Manager - Led team of 12 account managers and order managers to provide outstanding customer service. Primary interface to customers for escalated issues. Guided team to maintain and grow business - increased native business by 25%.

Managed distribution network in a 5 state sales territory selling industrial chemicalsMaintained a $350,000 territory with annual growth of 10%Developed budget, growth projections, and business plansProvided product recommendation and completed an engineering study to improve tool life by 90% resulting in customer savings of $250,000/annuallyTrained new customers on product usage and safe handling