Eric Plumer Email & Phone Number

I thrive in an environment where I use my leadership, business planning and project management skills to bring about process excellence, achieve business outcomes and deliver on strategy. I create a client focused, continuous improvement culture and build a skilled, motivated, and engaged workforce. I am a respected coach and mentor with an analytical, problem-solving nature, and have a practical hands-on approach. I am an empowering leader with a strong client focus and a proven track record in process improvement. Highly experienced in financial services across transactional, credit, investment, and superannuation products.In my personal pursuits I have a passion for aviation and as a qualified private pilot I enjoy the mix of personal skill, technology, procedures, focus and discipline all working together to give the sense of freedom and exploration. ✔️ Operations ManagementDelivering key business outcomes and strategy across operations and client service teams. Key successes in service delivery, client satisfaction, risk management, business improvement and people leadership. ✔️ Process Improvement Qualified Lean Six Sigma black belt and an operational excellence leader. Use of design thinking, human centered design and agile project methodologies. ✔️ LeadershipBuilding efficient and effective teams in domestic and overseas locations and outsourced relationships. Delivering high staff engagement, coaching, mentoring and succession planning in leadership roles ✔️ Stakeholder Management and Relationship Management Managing partnerships with product management, sales, risk, compliance, and technology teams. Managed outsourcing relationships and supplier relationships

Listed skills include Business Process Improvement, Stakeholder Management, Risk Management, Business Analysis, and 13 others.