Eric Plunkett Email and Phone Number

•Self employed as a small business professional installing and trouble-shooting networks for other small business professionals. •Build Servers and trouble-shoot specialized software issues as needed. •Worked as a Windows Server 2012 Administrator. •Data recovery for various institutions which utilize RAID configurations. •Build & support networks for small businesses. •Extensively trained customers on site for both Server and desktop use. •Configured and trouble –shot proprietary software such as Medical Manager for Medical offices. Worked with and configured Server Software for Medical Prescription Dispenser Server. •Utilize Raxco based software and tools for such tedious task as defragmentation and backups. •Installed & configured and all virus programs such as NIS, Kaspersky, ESET and StopZilla. Installed configured firewall software by ISS, Sunbelt Software, •Symantec, McAfee, Zone Alarm and AVG. •Built Servers utilizing Practice Navigator and NOAH for Medical Office and built VPN Servers for Remote Access to and from client’s site. Experience configuring Cisco ATA 186 adapters. •Extensive hands-on experience configuring and repair laptops by Dell, HP, Compaq Toshiba, Lenovo and HP this includes both display and motherboard replacement.

Miles Technologies• Both Server and desktop support for various companies in Denver Area• Break fix support • Software trouble-shooting and support

• Both Desktop and Server support for C level clients.• Trouble-shoot all VPN and network issues for various clients.• Conference room setup and configurations utilizing Skype.• Trouble-shoot Sophos and WSUS issues.

Support both C Level Executives and Executive assistants• Create account for new users in Active Directory. Trouble-shoot network issues including, connections to Servers, routers, switches and VOIP• Work with Zoho ticketing system for tracking all Laptops and Phones. Backup data for users as needed• Build all laptops and phones as needed. Assign User's phone numbers in VOIP utilizing Mixnetwork. Create all shares as needed• Some Mac and Mac Book pro support. • Setup all printers as needed for user's• Perform remote work for user's utilizing both FortiClient VPN and Daemware. Backup Data to both Backupify and Rackspace• Work on weekends remotely for users as needed• Help with setup of Audio and Visual equipment as needed• Perform class orientation with user's teaching them about company policy and how to use both their Laptops and software• Over all inventory of computer equipment and electronics. Ordered new laptops, wiring and parts as needed for Engineering, Sales, Accounting and IT department as needed

•build all laptops and Servers. •OS support of both Windows 7, Windows 8.1 and Server 2008 R2/2012. Build Servers utilizing •Utilized VMware to create and host multiple Servers.•Altaro Hyper-V for backups •Support and troubleshoot all SAP 7.2 issues on both Servers and laptops. •Install and configure all software including but not limited to Microsoft Office 2010/2013 Exchange Server, SAP 7.3 and Server 2008 R2/2012.•Created all backup accounts for Servers•Performed all cloud based email password reset request.•Backed up both Exchange and cloud base email.

•build all laptops and Servers. •OS support of both Windows 7, Windows 8.1 and Server 2008 R2/2012. Build Servers utilizing •Utilized VMware to create and host multiple Servers.•Altaro Hyper-V for backups •Support and troubleshoot all SAP 7.2 issues on both Servers and laptops. •Install and configure all software including but not limited to Microsoft Office 2010/2013 Exchange Server, SAP 7.3 and Server 2008 R2/2012.•Created all backup accounts for Servers•Performed all cloud based email password reset request.•Backed up both Exchange and cloud base email.

Trouble-shot all desktop and network configuration errors. Implementation and creation of procedures for both engineers and clients which resulted in a 50% increase in productivity clients.