Solo provider of first-line customer facing technical support for the Thinkzoom LMS and ej4 OTS content using Zendesk Support Desk tickets, direct email, and phone. Internally assist with cross-team support for ej4 Sales Retention.Content SME for clients not utilizing the LMS. Provide content exports in SCORM, AICC, TinCan, and CMI5 formats for over 100 different organizations. Assist with LMS Development stack while expanding skill set to include web development through the Learn Enough to Be Dangerous online program. 2020 ej4 All-In Award Winner.

Perform bulk inventory uploads to secondhand markets (i.e Raise) as well as data gathering for the secondhand/arbitrage gift card markets. Manage active inventory submitted daily by a user base of 1500, with members in all 50 states. Inventory management tasks included order-by-order quality review, monitoring incoming physical inventory for more than 200 brands, and establishing communication with users when necessary. Create internal analytics tracking to identify and anticipate user trends. Initialized and enhanced user application for platform access. All applications are reviewed by hand to ensure maximum capitalization for quality applications. Assist in payroll for user reimbursement 2-3 periods a month, depending on payment cycle.

Lead Sales Rep/Account Manager for 10 states and the District of Columbia. Responsible for curriculum solutions in the worlds of both Print and eProducts. Offering strategic consultation for institutions with new and old programs in Nursing and Health Sciences. Trained to do sales forecasting and slightly versed in IBM Cognos for daily sales reporting.

Performed upkeep and assistance of Evolve LMS-based Resources and Courses for all Evolve students and instructors. Supported the establishment and enrollment of online classrooms for students and instructors, as well as navigation and functionality issues with all online products. Was responsible for any troubleshooting with the Pageburst eBook platform.

Responsible for upkeep of technological devices including, but not limited to: digital SLR cameras, client/point-of-sale/server computer upkeep and maintenance, studio DSL and network infrastructure upkeep, and Microsoft Access database maintenancePerformance was either conducted over the phone or via remote assistance software. Phone call volume averaged over 40 calls per day as well as over 10 emails per day via Microsoft Outlook Web Access. Estimated number of associates covered by desk: 22,500Performed 35mm-to-digital photo conversions to seven studios over the summer of 2008

Responsible for on the fly technical repair of everything from camera's, PDA's, and other imagining software supplied by Kodak. Also managed roughly 50 teenage photographersAlso assisted in many inter-park operations such as register auditing, special events (concerts), and various sorts of paperwork done in both Word and Excel

Was responsible for the network upkeep and anti-viral care of student computersAnswered tech problems over the phone, as well assisted in matters concerning university hardware, software, and lab policies Faculty/staff were also assisted in problems ranging anywhere from e-mail to database processing