Eric Polli Email & Phone Number

A versatile and highly motivated results-driven Manager with a long-term career in growth strategy and performance improvement. Significant expertise in State Government administration and developing and delivering services to vulnerable client groups. Cross-sectoral knowledge in local government and community-based delivery settings. Outcome AreasPROGRAM MANAGEMENT • Service redevelopment• Project management• Program redevelopment• Service process mapping and redesign • Development and implementation of service delivery models including partnerships, guidelines, gap analysis, establishment of monitoring processes and reporting• Operational performance audit for VAGO• Successful partnering with Aboriginal agencies to improve client and service outcomes• Development of staff supervision standards and guidelines for WorksafeCOMMUNICATION• Presentation of complex information for different audiences• Ministerial briefings and reports • Board Reports• PAEC Responses• Data reporting and interpretation• Accomplished public speaker• Community presentations and consultationsCULTURE AND CHANGE MANAGEMENT• Community sector development and service system redevelopment• Change management processes within government and community sector programs to enable success for partnerships and consortia STAKEHOLDER MANAGEMENT• Stakeholders - management and consulting to bring about improved client outcomes• Agency/cross-sector liaison at government and sector levelsCLIENT AND SERVICE OUTCOMES• Client service outcome frameworks• Agency development and service improvement to improve client outcomes• Helping services to meet statutory and funding obligationsREPORTING• Performance measurement and reporting across a broad range of activities including client and service metrics, service usage, outcome attainment• Compliance reporting: processes and methodologies• Developed measurement tools and reporting for government reporting• Data collection and analysis for board reportsSTAFF• Staff supervision and development• Mentoring of staff and students

Listed skills include Leadership, Team Building, Consulting, Stakeholder Engagement, and 49 others.